Condizioni del fornitore di servizi di autobus dell’aeroporto di Beauvais

Puoi consultare i termini e le condizioni del servizio autobus all’aeroporto di Beauvais:

Línea A01 – Beauvais airport to Porte-Maillot

Línea A02 – Beauvais airport to Saint Denis Université

Autobus dagli aeroporti di Parigi (CDG e ORY) a DisneyLand

termini e condizioni aggiornati dal sito web del fornitore.

Article 1. – Definitions.

“Customer” designates the physical or moral person who buys a transport document (the

“Ticket”) corresponding to one of the Services offered by the Transport Company and the physical person or persons who use this Ticket.

“Parties” designates the Transport Company and the Customer. When this term is employed in the singular, it designates either of the Parties.

“Transport Company” designates VAL D’EUROPE AIRPORTS (MAGICAL SHUTTLE.), a company with a simplified share structure with capital of 274,500 Euros, registered in the national company registry, registration number 384 920 518 and registered in this respect with the bailiff of Meaux commercial court, with its registered office at 1 rue Saint-Jacques 77700 BaillyRomainvilliers.

Article 2. – Purpose.

The purpose of these general conditions of sale (hereafter “GCS”) is to define the conditions and procedures governing the sale of Tickets to Customers as well as the terms under which the Transport Company will provide the transport services to Customers (hereafter “the Services”).

By express agreement, the relationship between the parties is not subject to any other contractual provisions than those mentioned in this document.

Article 3. – Services.

The various Services offered for sale are indicated via the Transport Company’s sales outlets (in particular on the web and wap sites, on automatic ticket machines or sales terminals, at sales counters or on board coaches). The features and prices of each of the Services offered by the Transport Company are those shown on its web or wap site on the day of the order.

Services are operational from Monday to Sunday according to the timetable displayed at the sales point concerned on the day of the transaction. Outside these times, the Transport Company may provide “Private Services” at the request of the Customer, under the financial terms displayed on the Transport Company’s sales points, or as previously agreed between the Parties.

Private Services in particular include:

• transport at night, that is to say between 8 pm and 8 am, French time.
• the provision of minibuses.
• the provision of vehicles suitable for the disabled.

The Transport Company may change the list of Private Services offered for sale at any time and Customers are invited to check the Transport Company’s web or wap site regularly to obtain details of new Services or updates likely to be of interest to them.

Article 4. – Procedures for selling the Services.

Customers may purchase one or other of the Services offered by different routes, as follows:

• Via the Transport Company’s web or wap site (hereafter “the Site”):
• From the Transport Company’s automatic ticket machines or sales terminals.
• From the Transport Company’s counters or branches.
• On board the Transport Company’s coaches.

The Transport Company reserves the right to change this list as and when it adds new Services and/or when new means of selling these Services become available.

Article 5. – Procedures specific to the Transport Company’s website.

5.1. User account

When first purchasing from the Transport Company’s site, Customers are invited to register by creating an account using the form provided.

This registration provides them with the login and password required for accessing their account and managing and following up the Services offered on the Site, for which they are entirely responsible. In this respect, Customers recognize that the login and password are the only elements required for identification when accessing their account. They undertake therefore to keep the login and password assigned to them strictly confidential. Any use of the aforesaid login and password will be presumed to have been made by the Customer and the latter must be responsible for the consequences of all use made of the login details assigned to him/her even when fraud is involved.

5.2. Technical prerequisites

In order to be able to make use of the full functionality of the Site, Customers must have an internet connection and an internet browser that accepts cookies, Java applets and Java script or any other technical elements that involve the use of later technological developments.

The order must contain all the information required for it to be processed, the information essential for recording the order being shown as such on the form. Incomplete bookings or orders cannot be processed by the Transport Company, without recourse against the Transport Company.

5.3. Maintenance and development of the Site

On-line ordering of services may be interrupted momentarily for reasons of maintenance, updates or Site development or for any other reason, in particular technical. These interruptions may not give rise to any claim or compensation for the benefit of Customers.

In addition, the Transport Company declines all responsibility with regard to faults that may occur during ordering, processing or printing of the electronic ticket, as long as these faults are not its fault. In this event, the Transport Company’s liability will be limited to the amount of the order that could not be fully executed.

Article 6. – Concluding the purchase.

Purchases made by Customers do not become definitive until after full payment of the price and written confirmation is received from MAGICAL SHUTTLE. or the ticket is issued in proof of the Service that has been purchased.

The definitive purchase is irrevocable and can only give rise to reimbursement in case of default or contractual failure on the part of the Transport Company in the circumstances and under the conditions provided for in these GCS.

In this respect, Customers attention is drawn to the fact that under article L.121-20-4, 2o of the French Consumers Code, the right of retraction provided for in relation to distance selling does not apply to contracts the purpose of which is the sale of accommodation, transport, catering and leisure services that must be provided on a predetermined date or according to a predetermined frequency.

Article 7. – Price – Payment – Revision.

The price of the Service invoiced to the Customer is the price displayed at the sales outlet at the time the purchase is made.

All prices are displayed in Euros, including VAT.

The Service is sold for cash; payment is therefore made at the time of sale and, according to the type of sales outlet, in cash, by cheque supported by identity documentation, or by using the range of bank cards shown at the sales outlet at the time of the transaction.

All payments are definitive and irrevocable for the Service concerned; they can only give rise to reimbursement in case of default or contractual failure on the part of the Transport Company in the circumstances and under the conditions provided for in these GCS.

Any reimbursement will be made by the canal of payment initially chosen by the customer or by bank transfer. Any reimbursement granted by the Transport Company will be subject to a 10% deduction of the purchase amount with a minimum of 15euros, unless this reimbursement follows a default case or a contractual failure on the part of the Transport Company as stated above.

The Transport company may revise the price of its Services at any time without notice; any changes however, will only apply to future orders and bookings.

Article 8. – Provision of the Ticket – Printing tickets in PDF format.

8.1. Provision of the Ticket

Tickets bought via automatic ticket machines or sales terminals, at counters or branches or on board the Transport Company’s coaches are provided immediately.

When they are bought on the Site, Tickets are made available immediately in PDF format; Customers can then print them then or later and, in all circumstances, at the latest on the date the transport service is provided as shown on each Ticket.

8.2. Printing Tickets in PDF format

Tickets bought via the Site and issued in PDF format will only be valid if they are printed on white A4 paper that is blank on both sides, with no changes being made to the size of printing, in portrait (vertical) format with a laser or inkjet printer.

Customers should make sure that they have a good quality print-out. In particular, Tickets that have only been partially printed, are dirty, damaged or illegible will not be accepted on board coaches and will be considered as invalid.

Possibility to present your ticket on a screen holder (touch pad or mobile phone).

Article 9. – Using Tickets – Date and route.

The Ticket must be handed to the driver on boarding the coach. In exchange, the driver should give the Customer a receipt which should be kept until the end of the journey. In case of a complaint, it is essential that this receipt is attached to the complaint file.

Each Ticket is issued and is valid only for the date and route shown on it. It cannot be accepted on coaches on a different date or for a different route than those shown.

However, the date and/or route shown at the time of purchase can be changed up until the day before the day the Service is provided via the Site and via the Customer’s account using his/her login and password. Exceptionally, such a change can be made by MAGICAL SHUTTLE’s sales department at the Customer’s request.

In any case, only the last Ticket printed by the Customer will be accepted on coaches.

Article 10. – Crew.

The Transport Company undertakes to ensure that coach drivers exhibit manners and an attitude that are impeccable throughout the journey.

They will show themselves to be helpful to passengers getting into or out of the coach and will load or unload their luggage.

Drivers are the Transport Company’s representatives throughout the journey and Customers undertake to follow instructions given by the driver, in particular in relation to safety.

Article 11. – Luggage.

The Transport Company will only accept one normal sized case per person carried onto the vehicle, apart from a travel bag of such dimensions that it can be taken inside the coach.

In application of the legal provisions and in particular the fight against terrorism, Customers undertake to comply with all requests to open or allow their luggage to be inspected immediately when requested to do so by the competent authorities, Customers guaranteeing the Transport Company against any consequences that may result from a dispute in this context.

The Transport Company has taken out an insurance policy intended to compensate Customers in case of loss of, damage to, or theft of their luggage during carriage.

Hand luggage placed in the coach’s luggage area is the Customer’s responsibility during the journey. Under no circumstances can the Transport Company be held liable for the theft of or damage to luggage, personal objects and/or clothing left or forgotten inside the vehicle.

By express agreement, the Transport Company’s liability with regard to luggage is limited to 762 Euros per passenger and 6,098 Euros per coach and/or claim.

Customers are responsible for declaring any loss/theft/damage involving their luggage to the driver as soon as they become aware of it. In addition, in case of theft, Customers are also responsible for making an immediate declaration to the Police.

Article 12. – Liability.

The Transport Company’s vehicles are insured for unlimited civil liability with regard to the safety of passengers that are carried.

Insurance covering assistance and repatriation is not included in the insurance relating to passenger safety referred to above and cover must be taken out individually for each passenger therefore.

Passengers carried are responsible for damage they may cause to the vehicle.

The Transport company shall not be liable for losses caused by fraud or the victim’s fault.

The Transport company also declines all liability for losses (and in particular for delays to, changes to or cancellation of the Service) that may result from the occurrence of a case of force majeure or any of the following circumstances similar to a case of force majeure:

• Weather conditions presenting a danger to motor traffic: snow, frost, ice, flooding,
  landslip).
• Disturbances to road traffic (diversion, road closure, accidents, public demonstrations).
• The establishment of a security perimeter (particularly in the case of a bomb alert or suspect luggage) that compromises provision of the Services.
• Strike or lock out.
• Riots, state of war.
• Immobilization or requisition of the Transport Company’s vehicles by the police or customs or more generally by the public authorities.

The Transport Company will strive to implement the means necessary to mitigate these incidents.

All complaints should be sent to the Transport Company by registered letter with acknowledgement of receipt within seven (7) days of the date the Service was provided. After this date and/or where complaints are not made in the form specified above, no complaint will be accepted by the Transport Company.

Article 13. – Operating conditions.

In case of complete or partial cancellation, or substantial changes to the Service, the Transport Company will inform the Customer as soon as possible and will do all it can to reduce the consequences for Customers.

In addition, departure and arrival times and routes used are given as an indication only; the Transport Company will nevertheless do all it can to comply with them. As a consequence, it is Customers’ responsibility to anticipate possible delays, especially during periods when there is a lot of traffic, and to choose their boarding times in the light of this.

In the case of an event likely to endanger passenger safety (in particular: impracticable route, strike, etc.), the Transport Company can cancel the scheduled Service, temporarily or permanently, up to the day when the Service is to be provided, and this without any compensation payable to the Customer beyond reimbursement of the unused transport documents.

Article 14. – Regulations.

Passengers are carried in accordance with the legal and regulatory provisions currently in force.

The Transport Company reserves the right to refuse access to its coaches to any person whose conduct would be likely to impede the proper provision of the transport service or affect the comfort and/or safety of the other Passengers.

For their part, Customers undertake to comply with the regulations displayed inside coaches and to refrain from any behaviour likely to compromise its safety and that of the other passengers, and/or their comfort.

Article 15. – Personal data.

Personal data sent to the Transport Company by the Customer, in particular through forms generated by the Site is reserved for the exclusive use of the Transport Company, exclusively for the purpose of recording the transport service and for printing Tickets.

It enables the Transport Company to manage the Customer’s account or any other requests concerning the Services offered on the Site.

The Transport company undertakes to implement technical and organizational measures in order to protect personal data; it will refrain from releasing it to a third party, except in the context of legal proceedings.

However, Customers declare that they fully understand the nature and constraints of the Internet.

In particular they recognize that it is impossible to guarantee that data sent via the Internet is 100% secure. The Transport Company cannot therefore be held liable for incidents that could arise as a result of this transmission.

Finally, in application of the Law of the 6th January 1978 concerning computing, files and liberty, Customers have the right to access, change and delete personal data to do with them. This right can be exercised by writing, enclosing identity documents in support, to MAGICAL SHUTTLE, Customer Services – 1 rue SAINT JACQUES – 77700 BAILLY ROMAINVILLIERS – Email: contact@magicalshuttle.fr. The Transport Company reserves the right to delete certain data from the database comprising data transmitted in this way, and to limit its amount.

Article 16. – Agreement with regard to proof.

By express agreement, data from the Transport Company’s computer system or from systems belonging to its partners constitutes written material within the meaning of article 1316-1 of the Civil Code, the link between this data and the Party to whom it relates being presumed until it is proved otherwise. It constitutes proof therefore between the Parties and is enforceable on them in the same manner, under the same conditions and with the same probative force as any paper document that has been written and signed by the Parties.

Article 17. – Revision of these conditions.

The Transport company may revise or update its general conditions of sale at any time without notice; any changes however, will only apply to future orders and bookings.

Article 18. – Application and enforceability of the general conditions of sale.

The purchase of Services by Customers implies prior knowledge of these general conditions (GCS) and that they accept them and undertake to comply with them. These GCS are freely accessible on the Transport Company’s Site and inside its coaches.

When purchasing from the Transport Company’s Site, Customers accept the GCS when they click on the “I accept the general conditions of sale” button that is displayed during the purchase process.

When purchasing from the Transport Company’s automatic ticket machines or terminals, Customers accept the GCS when they select “YES” from the “YES” and “NO” options that are displayed during the purchase process.

When purchasing on board a coach, Customers accept the GCS when they take their seat on board, Customers being deemed to have irrevocably familiarized themselves with the GCS displayed in coaches and reference to which is made on the display panels provided for the purpose inside coaches close to the driver.

In all other circumstances, Customers accept the GCS when they purchase and/or use the Ticket, the existence of these GCS being specified on the Ticket and it is Customers’ responsibility to familiarize themselves with them either from the Transport Company’s counter or branch sales staff, or from the drivers of the Transport Company’s coaches, who have them available for anyone who asks for them.

Article 19. – Disputes.

These general conditions of sale are subject to French law.

Any dispute relating to them will be brought before the competent courts.

This document is a translation of the French version of the General Conditions of Sale. In case of
complaint, dispute, the French document will prevail

CGV last update 24th september 2015

Condizioni del fornitore del servizio autobus negli aeroporti di Roma (Fiumicino e Ciampino)

TERMINOS Y CONDICIONES DE VIAJE

I bambini fino a 4 anni di eta’ viaggiano gratis.

Il trasporto dei bagagli e’ compreso nel prezzo del biglietto. In caso di perdita o avaria addebitabili al vettore si applica l’articolo 2, della l. n. 450/1985 che fissa l’ammontare dell’indennizzo in 6,20 euro per chilogrammo, con un limite massimo di 123,29 euro a bagaglio. La perdita o l’avaria devono essere contestate a pena di decadenza al momento del ritiro dalla bagagliera dell’autobus.

Per motivi di sicurezza e’ in ogni caso proibito il trasporto di merci pericolose quali sostanze infiammabili, corrosive o ossidanti.

I biglietti non sono rimborsabili. Prima della partenza del bus è possibile cambiare la data e l’orario indicati al momento dell’acquisto con una comunicazione all’indirizzo sit@sitbus.com.

Qualora si perda il bus prenotato a causa di un ritardo nell’atterraggio del volo, il biglietto resta comunque valido per qualsiasi altra corsa in partenza dall’aeroporto nell’arco della stessa giornata.

Gli oggetti eventualmente rinvenuti a bordo degli autobus sono depositati presso la sede della SIT s.r.l. in Roma, Viale Ostiense 256 – 00144. Il servizio di reso e’ disponibile dal lunedi’ al venerdi’, dalle ore 9.00 alle 13.00 e dalla 14.00 alle 18.00.

Il viaggiatore potra’ far pervenire eventuali segnalazione e reclami presso la sede della SIT s.r.l. in Roma, Viale Ostiense 256 – 00144.

Condizioni del fornitore del servizio di autobus per l’aeroporto di Alicante

TÉRMINOS Y CONDICIONES ADMINISTRATIVOS DE RESERVAS

TÉRMINOS Y CONDICIONES ADMINISTRATIVOS DE RESERVAS

Los siguientes términos administrativos se aplican en relación a los contratos dispuestos por AUTOCARES GRUPO BENIDORM, S.L.U. B53348835 y BENI CONNECT, S.L.U. B54485545, como agente para el proveedor, para los traslados entre los puntos de partida y los destinos especificados en la confirmación por escrito emitida por BENICONNECT y AUTOCARES GRUPO BENIDORM, que es el nombre comercial de www.beniconnect.com . Las referencias a “usted” y “su” en estos términos y condiciones administrativas significan todos los pasajeros que figuran en la confirmación por escrito (incluyendo cualquier persona que esté sustituida o es añadida en una fecha posterior). “Nosotros”, “nos” y “nuestro” significa BENICONNECT, SLU.

1. BENICONNECT, SLU.

1.1 BENICONNECT, SLU. es una sociedad limitada registrada en España, con domicilio social en la dirección Camí Salt de l´Aigua 15, Benidorm, 03503, Alicante, España y cuya dirección comercial es la misma que la dirección citada anteriormente. Su número de registro es CV Mm1333-A y su CIF B54485545. AUTOCARES GRUPO BENIDORM es una sociedad limitada registrada en España, con domicilio social en la dirección Camí Salt de l´Aigua 15, Benidorm, 03503, Alicante, España y cuya dirección comercial es la misma que la dirección citada anteriormente y CIF B53348835.
1.2 BENICONNECT, SLU. Actúa en todo momento como agente debidamente autorizado del proveedor designado en la confirmación escrita emitida por Beniconnect SLU (“la confirmación por escrito”). Los términos y condiciones aplicables al contrato entre usted y el proveedor se establecen en las condiciones de reserva del proveedor. Por lo tanto, le aconsejamos que las lea. Desde que Beniconnect SLU actúa como agente, no puede aceptar ninguna responsabilidad derivada de la prestación de los servicios de su traslado por el proveedor.

2. Estado del Pasajero (s) y sus agentes

El comprador de los servicios de transporte especificados en la confirmación por escrito (el “Pasajero principal”) y todos los demás pasajeros que figuran en la confirmación por escrito son la “otra parte” en el contrato con el proveedor designado. Si el contrato se hace por un agente, o cualquier otra persona que actúe en nombre de los pasajeros cuyos nombres figuran en la confirmación por escrito, ese agente u otra persona actúa como portavoz de los pasajeros.

3. Reserva y pago

3.1 Las reservas pueden hacerse online en www.beniconnect.com (la “página web”) o por teléfono. Cuando dos o más personas se incluyen en la misma reserva, se considerará que la persona que hace la reserva, lo ha hecho en nombre de ambos o de todos los miembros del grupo, y él o ella aceptan estos términos y condiciones administrativas en nombre de sí mismo y de cada miembro del grupo. El pasajero principal debe tener al menos 18 años. 3.2 Para reservar online, el pasajero principal debe seguir el proceso para hacer una reserva en la página web y hacer clic en el botón de confirmación correspondiente. 3.3 Se requiere el pago total en el momento de la reserva. Tras la recepción de dicho pago, BENICONNECT, SLU. /AUTOCARES GRUPO BENIDORM, S.L.U. procesará la reserva y emitirá, por correo electrónico, la confirmación con los detalles de las personas involucradas en la reserva y los traslados reservados. La confirmación por escrito actúa como ‘billete’ y se debe presentar al representante de BENICONNECT, SLU, tanto para los viajes de ida como de vuelta. Un contrato legalmente vinculante se creará entre el pasajero principal (y todos los pasajeros que figuran en la confirmación por escrito) y el proveedor cuando se procese el pago y nos envíe la confirmación por escrito. 3.4 Es del pasajero principal (o el agente, o cualquier otra persona que actúe en nombre de los pasajeros cuyos nombres figuran en la confirmación por escrito) la responsabilidad de comprobar los detalles de la reserva en el bono antes de viajar e informar BENICONNECT, SLU tan pronto como sea posible si hay algún error. Ni BENICONNECT, SLU, ni ninguna tercera parte de nuestro acuerdo se hace responsable de los errores en los servicios debido a la información incorrecta proporcionada en el momento de la reserva. 3.5 Confirmación de horas de recogida: es fundamental que los pasajeros confirmen su hora de recogida mediante el tablón de anuncios de su hotel/alojamiento 24 horas antes de su vuelo. En el caso de que el cliente no se aloje en ningún hotel, deberá llamar a nuestras oficinas el día de antes de su salida o escribirnos a través del chat de nuestra página web.

4. Los asientos para niños

Beniconnect pone a su disposición el primer sistema de Retención Infantil para autobuses disponible bajo petición en nuestros vehículos. “Kidybus harness” ha sido legalmente aprobado como un sistema de seguridad seguro y apto para niños que pesan entre 15 -25 kilos (grupo II) (ECE R 44/04) (Sujeto a disponibilidad). Cualquier pasajero que viaje con un bebé y utilice su propia silla para bebés lo hará bajo su propia responsabilidad. Beniconnect no se hace responsable.

5. Precios para niños

5.1 Shuttles: El servicio de transporte compartido no tiene coste para los niños menores de dos años, siempre y cuando se sienten en el regazo de un pasajero adulto. Si un niño de menos de dos requiere un asiento deberá pagar el precio completo del mimo. Para los niños de dos años o más el asiento siempre se debe reservar al precio normal del servicio que se trate. 5.2 Taxis y traslados privados (excepto traslados en autocar privado): Todos los niños y los bebés cuentan para la ocupación máxima del vehículo, independientemente de la edad, por lo tanto deben ser incluidos en el número total de pasajeros en el momento de la reserva. 5.3 Es de obligado cumplimiento, bajo la legislación española, que vehículos con una ocupación de hasta 8 plazas dispongan de métodos de sujeción para bebes de 0 a 2 años. Por otra parte, niños con un peso entre 15 y 25 deben llevar alzadores. Por tanto, los pasajeros pueden reservarlos como extra(S) cuando hagan la reserva o como alternativa traer los suyos propios. Si deciden traer sus propios métodos de sujeción, por favor, avísennos en el momento de hacer la reserva.

6. Las sillas de ruedas

Los proveedores suelen ser capaces de transportar sillas de ruedas plegables en sus vehículos, pero los pasajeros deben avisar BENICONNECT, SLU. en el momento de la reserva. Esto es vital para asegurar que el vehículo correcto estará disponible para satisfacer sus necesidades específicas. No aceptamos el transporte de sillas de ruedas eléctricas, para ello hay vehículos privados adaptados, que están disponibles para estos servicios y deben ser reservados con antelación. El equipamiento de golf puede ser pre-reservado sin suplemento como equipaje extra.

7. Incluido en la reserva:

7.1 Un número de emergencia 24 horas en Inglés / Español disponible para todos los clientes.
7.2 Las modificaciones y cancelaciones serán libre de cargos cuando se hagan fuera de las 48 horas anteriores al primer servicio. Cualquier modificación deberá ser notificado a Beniconnect a través de correo electrónico, reservas@beniconnect.com o informándonos a través de nuestro teléfono de contacto, +34 965 850 790. Estos cambios no tendrán ningún efecto hasta que lo confirmemos vía correo electrónico.
7.3 Las modificaciones hechas dentro de las 48 horas del servicio solicitado tendrán un cargo de 5 euros como gastos de gestión. Este hecho está sujeto a que la modificación sea posible.

8. Cancelación por su parte

8.1 Las cancelaciones dentro de las 48 horas antes de la salida están sujetas a la tarifa de cancelación con el pago del 100%. Las cancelaciones fuera de las 48 horas serán reembolsadas.

9. Reservas de última hora

Las reservas pueden hacerse hasta 48 horas antes de la salida (48 horas en las rutas seleccionadas) y los términos anteriores se aplican independientemente de la fecha de reserva. Dirección de correo electrónico: reservas@beniconnect.com Además el cliente puede realizar una reserva de última hora (sujeto a disponibilidad) llamando a nuestras oficinas los 7 días de la semana en horario de 09:00 – 21:00 horas en verano y 09:00 – 20.00 horas en invierno (01/11 – 28/02).

El teléfono de contacto es: +34 965 850 790. Todas las reservas realizadas con menos de 48 horas tienen un suplemento de 6 euros por persona.

10. Equipaje permitido y declaración

Todo el equipaje debe estar claramente etiquetado con el nombre del propietario y la dirección de destino. Cada pasajero cuyo nombre figure en la confirmación por escrito puede llevar 1 bolsa o maleta mediana por cada plaza de pasajero del vehículo reservado y 1 pieza de equipaje de mano, como un bolso o una bolsa pequeña (funda para cámara de fotos, maletín para portátil o similar). Los “trolleys”, “carry-ons” o maletas de cabina se considerarán maletas y no equipaje de mano.Si deseas llevar equipaje adicional, puedes seleccionar esta opción cuando realices la reserva.
Si tienes alguna duda respecto a si tu equipaje cabrá en el vehículo, te recomendamos encarecidamente que cambies a un vehículo con mayor capacidad y te asegures así de disfrutar de un viaje cómodo y sin estrés. llevar con él en los traslados hasta dos piezas de equipaje, es decir,  Si un pasajero requiere transporte de equipajes extras de esta prestación (por ejemplo, las maletas que excedan el tamaño máximo permitido, esquís, palos de golf, tablas de snowboard, sillas de ruedas /scooters, etc.) debemos estar informados en el momento de la reserva. Cualquier equipaje extra reservado tendrá un cargo adicional.

10.1 Podemos aceptar en nuestros vehículos únicamente gatos y perros pequeños (hasta 15 kg) en  servicios privados. Lo cual debe quedar reflejado en la reserva y dicho animales deberán ser transportados en la caja de transporte correcta max 68x51x47cm.

11. Condiciones de transporte

11.1 El proveedor designado, sus conductores y agentes designados, incluyendo AUTOCARES GRUPO BENIDORM, S.L.U y BENICONNECT, SLU se reservan el derecho de negarse a llevar a cualquier persona que este o parezca estar bajo la influencia de alcohol o drogas ilegales y / o cuyo comportamiento se considerase una amenaza para el conductor, el vehículo o los demás pasajeros. No se aceptan devoluciones bajo estas circunstancias.
11.2 Los pasajeros no pueden consumir alcohol en cualquiera de los vehículos del proveedor. No está permitido fumar en ninguno de los servicios. Todos los vehículos proporcionados por los proveedores están totalmente asegurados por reclamaciones de pasajeros y de terceros, como es requerido por la ley local. El equipaje de los pasajeros es, sin embargo, llevado enteramente bajo su propio riesgo y no podemos aceptar responsabilidad por pérdidas o daños por AUTOCARES GRUPO BENIDORM, S.L.U o BENICONNECT, SLU. AUTOCARES GRUPO BENIDORM, S.L.U y BENICONNECT, SLU no se hace responsable de todos los costes o la adopción de medidas relativas a la devolución de los artículos a los pasajeros.
11.3 Aunque todos los esfuerzos razonables serán hechos por el proveedor, no hay garantía de que el vehículo llegue a tiempo para comenzar el traslado o que llegue a tiempo a su destino. AUTOCARES GRUPO BENIDORM, S.L.U o BENICONNECT, SLU no incurrirá en responsabilidad alguna en caso de retraso.
11.4 Transporte por traslado compartido sólo se hará desde y hacia destinos que están registrados como propiedades en el Patronato de Turismo a menos que se acuerde de antemano. Clientes que han reservado con antelación traslados privados deben facilitar la dirección completa en el momento de la reserva. Como agentes para el proveedor designado, BENICONNECT, SLU no se hace responsable por el fracaso del proveedor designado para realizar la reserva o para cualquier otro incidente en relación con la reserva.
11.5 Transporte en el servicio Express shuttle sólo será desde y hacia destinos registrados en el Patronato de Turismo a menos que se acuerde de antemano.
1. En algunos destinos el servicio economy no puede dejar/recoger en la puerta del hotel / apartamento, pero puede que tenga que acudir a un punto de recogida a una distancia razonable de su hotel / apartamento. Por favor, póngase en contacto con BENICONNECT, SLU. si desea obtener una lista de los destinos en los que esto puede aplicarse.
2. Debido a restricciones específicas, tales como obras de infraestructura, condiciones de tráfico, etc, la recogida en la misma puerta puede no ser posible. Cuando se producen estas restricciones, el vehículo se detendrá y recogerá / dejará al pasajero desde el punto accesible más cercano a su alojamiento.
3. Los tiempos de los traslados son aproximados y dependen del tráfico y el número de paradas en ruta. En cuanto al tiempo de los traslados en el Express Connect service BENICONNECT, SLU se ha de limitar a un máximo de 4 / 6 paradas (dependiendo de qué servicio express se reservó) por lo tanto el tiempo de viaje será razonablemente menor que el de un servicio shuttle. BENICONNECT, SLU no se hace responsable si por algún motivo dependiendo del proveedor un viaje de transporte en un shuttle tiene menos de 4 paradas.
4. Pasajeros Shuttle Express / COSTA / VALLE pueden tener que viajar en vehículos compartidos con otros pasajeros en traslados compartidos.
5. El servicio EXPRESS / COSTA / VALLE tiene un tiempo de espera en el aeropuerto una vez que el cliente se ha puesto en contacto con el proveedor en el mostrador de bienvenida a través de nuestro representante.
Por favor, póngase en contacto con BENICONNECT, SLU si desea obtener una lista de los destinos en los que puede aplicarse.
6. El servicio de traslado EXPRESS / COSTA / VALLE puede funcionar en cualquier forma o tamaño del vehículo: puede ser un taxi, furgoneta, minibús o autobús.
7. Un servicio privado de 4 plazas se puede utilizar en cualquier tipo o tamaño del vehículo.
11.6 Beniconnect SL no aceptará ninguna responsabilidad por cualquier dificultad o servicio fallido si los clientes no disponen de la documentación adecuada que contiene nuestros procedimientos de llegada y salida en su momento del viaje.
11.7 Los siguientes son ejemplos de circunstancias que no están bajo nuestro control razonable (“Fuerza Mayor”):

• Los accidentes que provocaron retrasos en el vehículo.
  • Las condiciones meteorológicas excepcionales o graves.
  • Cumplimiento de las solicitudes de la policía.
  • Muertes y accidentes en la carretera.
  • Vandalismo y terrorismo.
  • Retrasos en el tráfico imprevistos.
  • Acción industrial por parte de terceros.
  • Problemas causados por otros clientes.
  • Otras circunstancias que afectan a la seguridad del pasajero.
  • Cierres de carreteras debido a las fiestas locales u otros eventos.
  • Propiedades que no son accesibles al tipo de servicio reservado
  • Desastres naturales, inundaciones, terremotos, avalanchas o cualquier otro desastre natural
  • Epidemia o pandemia
  • Guerra, amenaza de guerra o similar
  • Incendio o explosión
  • Ataque terrorista o disturbios.

11.8 BENI CONNECT, SLU y AUTOCARES GRUPO BENIDORM S.L.U no se hace responsable del incumplimiento o demora en el cumplimiento de cualquiera de nuestras obligaciones en virtud de estos términos y condiciones que surgen de una situación de fuerza mayor.
11.9 En casos muy raros el proveedor local puede dejar o recoger pasajeros desde un punto diferente que no sea la dirección de alojamiento si el transporte al alojamiento exacta especificada puede causar retrasos indebidos o molestias a otros pasajeros.
11.10 Los vehículos privados son del punto A al punto B. Como un servicio adicional, Beniconnect permitirá hasta 4 paradas en la ruta, por ejemplo, recogida de llaves / deposición de depósitos. Habrá un cargo de 10 euros por cada parada y NO DEBE superar un máximo de 10 minutos de tiempo de espera. Si supera el tiempo de espera de 10 minutos, el vehículo continuará el viaje y la persona que esté recogiendo las llaves y / o el depósito tendrá que hacer arreglos alternativos para continuar el viaje.
11.11 En caso de que los pasajeros dejen inadvertidamente sus pertenencias en uno de los vehículos, deben ponerse en contacto inmediatamente con la oficina de Beniconnect. Beniconnect hará todo lo posible para localizar y devolver el artículo. Sin embargo, Beniconnect no puede tomar ninguna responsabilidad sobre su pérdida.

12.00 Responsabilidad

12.1 Tenemos el deber de seleccionar a los proveedores de los servicios de traslados hábil y razonablemente. No tenemos ninguna responsabilidad hacia usted por la prestación efectiva de los servicios de traslados (a menos que se pruebe que hemos incumplido el deber de seleccionar cuidadosamente al proveedor de terceros y que hemos sufrido pérdidas o daños como resultado).
12.2 Nosotros, y cada una de las empresas del grupo, jefes de departamentos y empleados excluimos toda responsabilidad por cualquier tipo de pérdida o daño que pueda sufrir (incluyendo cualquier pérdida o daño directo, indirecto, punitivo o consecuente, o cualquier pérdida de ingresos , ganancias, datos, contratos, o pérdida/daños derivados de alguna manera con la interrupción del negocio, pérdida de oportunidades, pérdida de ahorros previstos, tiempo perdido de la oficina y si en agravio (incluyendo negligencia), contrato o de otra manera , aunque previsible) en relación con su reserva; los servicios de traslados; y / o el uso de la página web.
12.3 Se excluyen todas las representaciones y garantías relacionadas con los servicios de traslados de haber conseguido a través de nosotros en la máxima medida permitida por la ley.
12.4 Nuestra responsabilidad con cada pasajero, excepto en los casos de muerte o lesiones personales, estará limitada a un máximo de dos veces el coste de la reserva de cada pasajero para los servicios de traslados.
12.5 Nada en estos términos administrativos y condiciones excluye o limita: A.nuestra responsabilidad hacia usted por cualquier muerte o lesiones personales causadas por nuestra negligencia; B. cualquiera de sus otros derechos legales como consumidor que no pueden ser excluidos o limitados
12.6 BENICONNECT, SLU. en nombre del proveedor, tiene derecho a rechazar cualquier pedido realizado por usted. BENICONNECT, SLU. no garantiza asignar correctamente un proveedor a cada solicitud de reserva. En el caso de que BENICONNECT, SLU. sea incapaz de asignar su solicitud de reserva a un proveedor, BENICONNECT, SLU le enviará un correo electrónico para informarle de este hecho. Una alternativa puede ser ofrecida pero puede incluir cargos adicionales.

13. Quejas

Si experimenta algún problema durante sus traslados, por favor informe al proveedor. Desde su reserva es un contrato entre usted y el proveedor, el cual tendrá entera discreción para decidir qué hacer con su queja. Por favor, consulte las condiciones de reserva del proveedor para obtener más detalles. La dirección de correo electrónico para reflejar toda queja es customerservice@beniconnect.com.

14. Seguros

Consideramos que el seguro de viaje y seguro de “fracaso del proveedor” son esenciales y les aconsejamos hacer arreglos para un seguro de viaje adecuado que cubra una amplia gama de situaciones, incluyendo la cancelación, pérdida de equipaje, accidentes y problemas de salud, mientras que usted está ausente. Es su responsabilidad asegurarse de que la cobertura del seguro que usted compra es adecuada y suficiente para sus necesidades particulares. Le recomendamos que lea atentamente los detalles de la política y los tome con usted en su viaje.

15. Divisibilidad

Si alguna disposición o parte de una disposición de estos términos y condiciones administrativas se encuentra por cualquier tribunal o autoridad de jurisdicción competente como ilegal, de otro modo no válida o no aplicable, dicha disposición o parte de la disposición será apartado fuera de estos términos y condiciones administrativas y el resto de estos términos y condiciones administrativas se aplicará como si la disposición ofensiva o parte de la disposición nunca se habían acordado.

16. Cesión

Usted no puede transferir cualquiera de sus derechos u obligaciones bajo estos términos y condiciones administrativas sin nuestro consentimiento previo por escrito. Nosotros podemos transferir cualquiera de nuestros derechos u obligaciones bajo estos términos y condiciones administrativas sin su consentimiento previo por escrito.

17. Privacidad

Estamos comprometidos a proteger su privacidad y la seguridad. Todos los datos personales que recopilamos de usted serán procesados de acuerdo con nuestra Política de Privacidad. Podemos proporcionar una copia de nuestra Política de Privacidad cuando lo soliciten o, alternativamente, por favor consulte la página web.

18. Legislación aplicable y jurisdicción

Estos términos y condiciones administrativas y cualquier disputa o reclamo que surja de o en conexión con ellos (incluyendo disputas o demandas no contractuales) se regirán e interpretarán conforme a la legislación española. Las controversias o reclamaciones que surjan de o en conexión con estos términos y condiciones (incluyendo disputas o demandas no contractuales) administrativos estarán sujetos a la jurisdicción exclusiva de los tribunales españoles.

19. Los retrasos de vuelos

Si usted llega tarde debido a un avión retrasado, aunque se hará todo lo posible para proporcionar el servicio dado el tiempo mínimo de espera, es posible que en ocasiones excepcionales tengan que esperar hasta el siguiente servicio de la salida del aeropuerto, ya que no siempre podemos disponer de vehículos. Usted siempre recibirá el servicio reservado con antelación, sin embargo retrasos en los vuelos están fuera de nuestro control y pueden interrumpir las modalidades de transporte.

20. Emergencia

En un caso de emergencia si no contacta con Beniconnect en el número de emergencia proporcionado (0034) 667 49 53 83 nosotros renunciaremos a la responsabilidad de cualquier coste adicional que pueda incurrir.

21. COVID 19

– Higiene de manos:

Los conductores deberán lavarse las manos con regularidad. Usarán gel hidroalcohólico durante su jornada de trabajo. El desinfectante de manos deberá ofrecerse también a los pasajeros de cada servicio.

– Mascarilla:

Todos los conductores deberán llevar mascarilla. Las mascarillas también son obligatorias para todos los pasajeros mayores de 5 años.

– Limpieza del vehículo:

Los conductores desinfectarán el vehículo después de cada servicio limpiando asideros de las puertas, cinturones de seguridad, reposabrazos, botones de ventanilla y otras zonas con material antiséptico.

– Distancia social:

Los conductores preguntarán a los clientes si necesitan asistencia con el equipaje. Si este es el caso, los conductores usarán guantes protectores y líquido desinfectante. Además, se evitará en todo caso dar la mano a los pasajeros y otras formas de contacto físico.

– Condiciones del traslado:

Debido a la poca cantidad de vuelos durante las primeras semanas de julio, tendremos que combinar algunos de nuestros servicios de transporte. Por ello, pueden verse afectados tanto los tiempos de espera, que pueden ser algo más largos de lo habitual, como número de paradas adicionales en algunos de nuestros servicios compartidos. Le pedimos que informe a sus clientes sobre estos posibles cambios, aunque intentaremos afectar lo mínimo posible.

– Normativa local, nacional e internacional:

Los colaboradores cumplirán cualquier normativa local, nacional e internacional que les afecte, así como las directrices de la Organización Mundial de la Salud acerca del transporte terrestre de pasajeros.

CONDIZIONI GENERALI DI VENDITA

1. I.                     Disposizioni Generali

 

Fatto salvo per le disposizioni specifiche previste nelle condizioni particolari contrattualmente concordate con clienti o partner, lo svolgimento delle crociere e dei relativi servizi – in particolare la ristorazione e le animazioni – è soggetto alle disposizioni delle presenti condizioni generali di vendita che hanno caratteristiche di prevalenza sulle condizioni generali di acquisto, non essendo queste ultime opponibili alla «Compagnie des Bateaux Mouches®». Qualsivoglia prenotazione o acquisto di un servizio implica a pieno diritto l’adesione alle presenti condizioni generali di vendita.

1. II.                   Prenotazioni e Annullamenti

 

Per la crociera – ristorazione,  la prenotazione è obbligatoria (fatto salvo per eventuali eccezioni in base alle disponibilità) e può essere effettuata per posta, via Internet, fax, telefono o in loco.

I biglietti verranno inviati per e-mail. Nel caso in cui l’invio dei biglietti avvenisse mediante posta ordinaria in seguito a espressa richiesta del cliente, le spese di spedizione e di trattamento gli verranno fatturate a parte.

Per le crociere classiche, i codici di prenotazione che permettono il ritiro dei biglietti agli sportelli automatici o alla cassa dell’imbarcadero della Compagnie des Bateaux Mouches verranno comunicati per e-mail, telefono, fax.

–          Crociere-Ristorante (-15 persone):

Fatto salvo per espressi accordi, le prenotazioni vengono considerate confermate solo dopo il pagamento anticipato del 100% dell’importo del servizio acquistato.

Eventuali passeggeri aggiuntivi saranno ammessi in base ai posti disponibili. I voucher (o buoni di scambio) saranno accettati esclusivamente se emessi da un intermediario autorizzato dalla «Compagnie des Bateaux Mouches®».

Per i singoli clienti, qualsivoglia prenotazione non onorata, a meno che non sia stata annullata entro le 72 ore precedenti, verrà interamente incassata dalla «Compagnie des Bateaux Mouches®».

Qualora l’annullamento si verificasse tra le 72 e le 24 ore precedenti, potrà essere concessa una modifica della data e il servizio potrà essere prorogato entro un periodo massimo di 6 mesi in base alle disponibilità della Compagnie des Bateaux Mouches, in condizioni che non potranno essere superiori a quelle inizialmente concordate.

La «Compagnie des Bateaux Mouches®» si riserva il diritto di vendere ad altri clienti i posti relativi a prenotazioni non onorate.

–          Crociere-Ristorante gruppi (+ 15 persone):

Il numero esatto di passeggeri deve essere comunicato al più tardi 3 giorni lavorativi precedenti (ed esclusa) la data della crociera; il numero dei partecipanti non potrà essere minore del 10% massimo con rimborso della differenza; il numero minimo di passeggeri previsto per il noleggio esclusivo del battello dovrà comunque essere soddisfatto.

Qualsivoglia aumento del numero di passeggeri previsti inizialmente sarà soggetto a disponibilità.

Le prenotazioni effettuate entro 30 giorni lavorativi precedenti alla data del servizio godranno di una pre-prenotazione per un periodo di 7 giorni lavorativi; entro questi 7 giorni dovrà essere versato un pagamento pari al 50% dell’importo totale del servizio a titolo di caparra. Le caparre verranno perse in caso di annullamento.

Le prenotazioni effettuate meno di 30 giorni lavorativi precedenti alla data del servizio godranno di una pre-prenotazione per un periodo di 3 giorni; entro questi 3 giorni dovrà essere versato un pagamento pari al 50% dell’importo totale del servizio a titolo di caparra. Le caparre verranno perse in caso di annullamento.

Per le prenotazioni effettuate meno di 15 giorni lavorativi precedenti alla data del servizio, dovrà essere versato immediatamente un pagamento pari al 50% dell’importo totale del servizio a titolo di caparra; in caso di annullamento la caparra verrà persa.

Il saldo per le crociere ristorante dovrà necessariamente essere versato 7 giorni lavorativi prima della data del servizio,  a partire da questa data la prenotazione non potrà essere annullata.

Per i gruppi superiori a 15 persone, il cliente dovrà scegliere un menù fisso unico entro 7 giorni dalla data del servizio. Superato questo termine, il menù unico verrà stabilito dallo Chef.

In occasione di eventi particolari come San Valentino, la Festa della Mamma, il 14 luglio e il 31 dicembre potranno essere applicati termini di prenotazione eccezionali.

A prescindere che la prenotazione sia individuale o per gruppi, questo tipo di evento particolare dovrà essere pagato integralmente al momento della prenotazione; i biglietti non potranno essere rimborsati o cambiati.

 

1. III.                 Tariffe, Fatturazione e Pagamenti

 

Fatto salvo per specifiche convenzioni concordate al momento della prenotazione, le condizioni tariffarie applicabili sono quelle della data effettiva del servizio. Le tariffe dei servizi vengono revisionate il 1^° aprile di ogni anno.

La Fatturazione posticipata è soggetta a un espresso accordo preliminare della «Compagnie des Bateaux Mouches®». In questo caso, ogni fattura dovrà essere saldata mediante assegno o bonifico alla ricezione della stessa o, al più tardi, entro 15 giorni lavorativi dalla data di fatturazione. Qualsivoglia ritardo del pagamento comporterà, a pieno diritto e senza ulteriore comunicazione, la fatturazione degli interessi di ritardo calcolati sull’importo I.V.A. esclusa dovuto originariamente a un tasso pari a una volta e mezza il tasso di interesse legale secondo le disposizioni della legge 92-1442. Questi interessi di ritardo verranno applicati a partire dal giorno successivo alla data di scadenza fino a quella del pagamento effettivo e totale. Per il pagamento in contanti non potrà essere applicato nessuno sconto.

In caso di giornate con eventi particolari come quelli summenzionati, verranno proposti menù e tariffe speciali, sia per i singoli che per i gruppi.

1. IV.                 Regolamentazione delle crociere

 

1)       Obblighi della «Compagnie des Bateaux Mouches®»:

La Compagnie des Bateaux Mouches farà tutto quello che è in suo potere per garantire il corretto svolgimento della crociera secondo le condizioni previste al momento della prenotazione. In nessun caso la «Compagnie des Bateaux Mouches®» potrà essere ritenuta obbligata a fornire qualsivoglia indennità o rimborso in caso di modifica degli orari o della durata di una crociera dovuta a casi di forza maggiore o di condizioni avverse delle acque o ancora a causa delle indicazioni date dalle autorità competenti in materia di navigazione o ancora in caso di cambio di battello. In caso di necessità,  l’itinerario potrà essere modificato senza ulteriore preavviso

La tariffa della crociera classica comprende solo la crociera. Le audioguide sono incluse e facoltative.

2)       Obblighi dei clienti-passeggeri:

–          Il passeggero o il gruppo di passeggeri al completo devono presentarsi nel luogo di stazionamento dei Bateaux-Mouches al più tardi 15 minuti prima dell’orario di partenza. Se il passeggero o il gruppo arrivano successivamente alla partenza del battello, non potranno essere richiesti rimborsi o risarcimenti danni.

Per le crociere private, la «Compagnie des Bateaux Mouches®» si riserva il diritto di ridurre la durata della crociera di un tempo equivalente al ritardo accumulato dal cliente al momento dell’imbarco con le relative ripercussioni sul servizio.

–          Dal momento in cui viene invitato a imbarcarsi, ogni passeggero dovrà attenersi immediatamente e rigorosamente alle indicazioni date dall’equipaggio del battello nell’interesse della sicurezza della navigazione e dell’ordine a bordo. I passeggeri potranno imbarcarsi esclusivamente all’ora indicata sul contratto.

–          A bordo non verranno ammessi animali o materiali che potrebbero rivelarsi pericolosi per i passeggeri o per il personale.

–          La «Compagnie des Bateaux Mouches®» declina qualsivoglia responsabilità in caso di furto o di danni causati agli abiti, ai bagagli a mano, al materiale (macchine fotografiche, telefoni cellulari, ecc.) appartenenti ai clienti, subiti sul pontile o sui battelli o ancora riportati dai loro veicoli parcheggiati nel posteggio riservato.

–          La «Compagnie des Bateaux Mouches®» si riserva il diritto di fatturare al cliente qualunque danno materiale causato a bordo dal cliente stesso o da un membro del suo gruppo.

–          Per le crociere-ristorazione è richiesto un abbigliamento adeguato. La «Compagnie des Bateaux Mouches®» si riserva il diritto di rifiutare l’accesso a bordo a chiunque non rispetti questa regola.

–          È vietato a chiunque sia estraneo al personale di servizio di introdursi senza permesso speciale nella sala macchine, nel posto di pilotaggio e in cucina.

Animazione artistica esterna

Le animazioni sono organizzate dalla «Compagnie des Bateaux Mouches®». Per deroga, se il cliente desidera organizzare autonomamente questa parte del servizio, si impegna altresì a presentare alla società i seguenti documenti: preventivo o fattura del fornitore del servizio o preventiva dichiarazione di ingaggio di artisti, attestazione di assicurazione R.C. in corso di validità (o R.C. del fornitore del servizio). In caso di mancata presentazione di suddetta documentazione al più tardi entro i 2 giorni lavorativi precedenti al servizio, il fornitore del servizio o gli artisti si vedranno rifiutare l’accesso al battello a bordo del quale è previsto lo svolgimento della manifestazione.

Nessun fornitore esterno ha il diritto di utilizzare le attrezzature audio, le luci o la strumentazione appartenente alla Compagnie des Bateaux Mouches.

1. V.                   Assicurazione Responsabilità:

 

Eventuali indennità potranno essere richieste esclusivamente da persone in possesso di un titolo di trasporto (biglietto, carta d’imbarco) fornito dalla «Compagnie des Bateaux Mouches».

Le crociere sono soggette alle regole della navigazione fluviale; la «Compagnie des Bateaux Mouches®» si riserva il diritto di valutare la navigabilità del fiume. Le crociere potranno essere annullate o modificate in qualunque momento a partire dalla prenotazione, ivi compreso il giorno previsto per la partenza, in ottemperanza alle regole summenzionate o in caso di intemperie tali da mettere in pericolo la sicurezza delle persone presenti. La «Compagnie des Bateaux Mouches®» declina qualsivoglia responsabilità per le conseguenze della mancata osservazione da parte dei passeggeri delle presenti C.G.V. e delle norme di sicurezza della navigazione generali e particolari, senza pregiudizio alcuno degli indennizzi che potrà richiedere a causa del pregiudizio che avrà sofferto per la mancata osservazione.

La «Compagnie des Bateaux Mouches®» non potrà essere ritenuta responsabile dei danni subiti dai passeggeri al momento della crociera nel caso in cui i suddetti danni vengano provocati da una delle seguenti cause: onda improvvisa, temporale, collisione con un’altra imbarcazione responsabile, anche parzialmente, dell’incidente e qualunque altro evento imprevedibile.

La «Compagnie des Bateaux Mouches®» declina qualsivoglia responsabilità in caso di perdita o di caduta di oggetti o ancora in caso di danni subiti dagli abiti, dai bagagli a mano o dai materiali dei clienti.

1. VI.                 Diritto applicabile – Attribuzione di competenza:

 

Qualunque contenzioso o contestazione dovuti all’interpretazione delle presenti condizioni generali e/o all’esecuzione dei servizi spetterà esclusivamente al diritto francese.

Solo le giurisdizioni della Corte d’Appello di Parigi saranno competenti per la composizione, a meno che la Compagnie des Bateaux Mouches non decida diversamente.

PART I – GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 1 - GENERAL PROVISIONS

1.1 THE PROVISION OF THE SERVICES IS SUBJECT TO THE STIPULATIONS HEREOF, COMPLEMENTED BY THE SPECIFIC TERMS AND CONDITIONS OF THE SERVICE. THESE TAKE PRECEDENCE OVER ALL TERMS AND CONDITIONS OF PURCHASE WHICH MAY BE SET AGAINST THEM AND EXPRESS THE ENTIRETY OF THE RIGHTS AND OBLIGATIONS OF THE PARTIES AND ARE INSEPARABLE, WHERE APPLICABLE, FROM THE “GENERAL TERMS AND CONDITIONS OF USE” SECTION BELOW FOR ANY BOOKING AND/OR ORDER PLACED VIA A WEBSITE OF THE SERVICE PROVIDER.

1.2 THE SERVICE PROVIDER RESERVES THE RIGHT TO NOT ACCEPT BOOKINGS FOR EVENTS OF WHICH THE ELECTORAL, POLITICAL OR RELIGIOUS NATURE IS INCOMPATIBLE WITH OR PREJUDICIAL TO THE IMAGE AND SHARED AIM OF THE SERVICE PROVIDER OR THE VENUE WHERE THE SERVICES ARE TO BE PROVIDED.
1.3 IF ANY ONE OF THE CLAUSES HEREOF (IN FULL OR IN PART) PROVES UNLAWFUL, INVALID OR INAPPLICABLE, THE OTHER PROVISIONS SHALL REMAIN IN FORCE.

1.4 THE FACT THAT THE PARTIES DO NOT EXERCISE THE RIGHTS RECOGNISED AS THEIRS PURSUANT HERETO MAY NOT IN ANY EVENT BE INTERPRETED AS A WAIVER OF THE ENFORCEMENT OF SAID RIGHTS.
1.5 THIS DOCUMENT IS WRITTEN IN FRENCH.

ARTICLE 2 – PRICES

PRICES ARE EXPRESSED IN EUROS, EXCLUSIVE OR INCLUSIVE OF TAX. PRICES CAN BE REVISED AT ANY TIME WITHOUT PRIOR NOTICE. THE PRICES INVOICED ARE THOSE IN FORCE ON THE DAY OF THE BOOKING. THEY ARE SUBJECT TO THE VAT RATES IN FORCE, APPLICABLE ON THE DAY OF THE SERVICE. ALL NEW TAXES OR CHARGES WHICH MAY BE CREATED, OR ANY CHANGE TO CURRENT CHARGES OR TAXES, SHALL AUTOMATICALLY ENTAIL THE ADJUSTMENT OF PRICES. PRICES MAY ALSO BE SUBJECT TO A DIFFERENTIATED PRICING POLICY BASED ON THE MANAGEMENT OF THE CAPACITIES AVAILABLE, AND MAY VARY AS A RESULT. IT IS FOR THE CUSTOMER TO ASSESS, BEFORE APPROVING THE BOOKING, WHETHER THE PRICE IS ACCEPTABLE. ANY CHALLENGE OVER PRICES AT A LATER DATE WILL BE DISREGARDED. THE PRICES OF SERVICES OTHER THAN THE MAIN SERVICES CANNOT BE AMENDED AFTER THE BOOKING.

ARTICLE 3 - BOOKING AND PAYMENT TERMS

3.1 THE SERVICE PROVIDER SHALL MAKE THESE GENERAL TERMS AND CONDITIONS AVAILABLE TO THE CUSTOMER ON ITS WEBSITE SO THAT THEY CAN READ THEM PRIOR TO ANY BOOKING.
BOOKINGS ARE MADE IN WRITING, BY EMAIL, TELEPHONE, MESSAGING SERVICE OR DIRECTLY ON THE SERVICE PROVIDER’S WEBSITE. TO MAKE A BOOKING, THE CUSTOMER MUST BE AT LEAST 18 YEARS OF AGE AND HAVE LEGAL CAPACITY TO ENTER INTO A CONTRACT.
ANY FRAUD IN BREACH OF THESE GENERAL PROVISIONS MAY RESULT IN REFUSAL BY THE SERVICE PROVIDER, AT ANY TIME, TO ALLOW ACCESS TO THE SERVICES.
3.2 ALL BOOKINGS ENTAIL ACCEPTANCE OF THESE TERMS AND CONDITIONS AND BECOME EFFECTIVE ON TOTAL OR PARTIAL PAYMENT BY THE CUSTOMER. A DEPOSIT OF 90% OF THE TOTAL AMOUNT OF THE SERVICE, OR 100% FOR ONLINE BOOKINGS, WILL BE REQUIRED. IN THE EVENT OF PART PAYMENT, THE BALANCE REMAINING DUE MUST BE PAID BY THE CUSTOMER ON THE DAY OF THE SERVICE.

3.3 THE EXACT NUMBER OF PARTICIPANTS MUST BE CONFIRMED IN WRITING AT THE LATEST 3 BUSINESS DAYS BEFORE THE DATE OF THE SERVICE. DURING THIS PERIOD OF MORE THAN SEVENTY-TWO (72) HOURS, THE CUSTOMER HAS THE OPTION OF REDUCING THE NUMBER OF PARTICIPANTS INDICATED AT THE TIME OF THE INITIAL BOOKING WITHIN A LIMIT OF 10% OR OF INCREASING THEIR NUMBER WITHIN THE LIMIT OF THE NUMBER OF PLACES AVAILABLE.
3.4 PAYMENT MAY BE MADE IN CASH (WITHIN THE MAXIMUM PERMITTED BY REGULATIONS), CHEQUE (DRAWN EXCLUSIVELY ON A BANK DOMICILED IN FRANCE), BANK CARD, WIRE TRANSFER OR ANY OTHER MEANS OF PAYMENT ACCEPTED BY THE SERVICE PROVIDER. CUSTOMERS WHO PAY BY BANK CARD UNDERTAKE TO USE ONLY A CARD OWNED BY THEM, IN PERSON. THE SERVICE PROVIDER CANNOT BE HELD LIABLE IN THE EVENT OF FRAUDULENT USE. THE CUSTOMER SHALL INDICATE THE NUMBER, VALIDITY DATE AND SECURITY CODE OF THEIR BANK CARD AT THE TIME OF PAYMENT.
REMOTE PAYMENT BY BANK CARD IS FULLY SECURED BY THE SSL PROTOCOL AND PROVIDED BY AN ORGANISATION SPECIALISING IN SECURE ONLINE TRANSACTIONS. BANK DATA ARE TRANSFERRED BY A SECURE LINK DIRECTLY TO THE WEBSITE OF SAID ORGANISATION. IN ANY EVENT, NON-AVAILABILITY OF THE ELECTRONIC PAYMENT SERVICE CANNOT UNDER ANY CIRCUMSTANCES RELEASE THE CUSTOMER FROM ITS OBLIGATION TO PAY FOR THE CHOSEN SERVICES.

3.5 ANY DELAY IN PAYMENT WILL, AFTER THE SENDING OF A LETTER OF FORMAL NOTICE, RESULT IN THE INVOICING OF LATE PAYMENT INTEREST EXCLUSIVE OF TAX, EQUIVALENT TO APPLICATION OF A RATE EQUAL TO THE RATE OF THE EUROPEAN CENTRAL BANK, INCREASED BY 10 POINTS. THESE PENALTIES WILL BE APPLIED FROM THE DUE DATE OF THE PRINCIPAL UP TO THE DATE OF ACTUAL PAYMENT IN FULL.
A FIXED INDEMNITY COMPENSATING RECOVERY COSTS OF €40 WILL BE AUTOMATICALLY DUE BY ALL PROFESSIONALS IN THE CASE OF ANY DELAY IN PAYMENT (ART. L. 441-5 OF THE FRENCH COMMERCIAL CODE).
3.6 ALL SERVICES AND OVERTIME NOT STIPULATED ORIGINALLY WILL BE THE SUBJECT OF ADDITIONAL INVOICING AFTER THE EVENT.
ARTICLE 4 – CANCELLATION

4.1 ATTRIBUTABLE TO THE CUSTOMER
REFER TO ARTICLE 10- RIGHT OF WITHDRAWAL.
4.2 ATTRIBUTABLE TO THE SERVICE PROVIDER
REFER TO ARTICLE 9- FORCE MAJEURE.
ARTICLE 5 – INTERNAL REGULATIONS

5.1 THE SERVICE PROVIDER WILL DO EVERYTHING IN ITS POWER TO ENSURE THAT THE SERVICES ARE PROVIDED IN ACCORDANCE WITH THE TERMS AND CONDITIONS PROVIDED FOR IN THE BOOKING.
UNDER NO CIRCUMSTANCES MAY THE NUMBER OF ATTENDEES PRESENT ON THE BOAT EXCEED THE CAPACITY ESTABLISHED FOR EACH BOAT.
5.2 ANY EQUIPMENT OR ITEMS WHICH MAY PROVE HAZARDOUS FOR CUSTOMERS OR THE SERVICE PROVIDER’S STAFF WILL BE REFUSED.
5.3 CORRECT DRESS AND RESPECTFUL BEHAVIOUR IN COMPLIANCE WITH THE SAFETY RULES ARE REQUIRED.
5.4 ANYONE IN BREACH OF THE ABOVE MAY BE REFUSED ACCESS OR BE REMOVED FROM THE VENUE WHERE THE SERVICE IS PROVIDED, WITHOUT THE OPTION OF BEING REFUNDED THE PRICE PAID, THE SERVICE PROVIDER ALSO RESERVING THE RIGHT TO TAKE ALL MEASURES THAT IT DEEMS APPROPRIATE.
ARTICLE 6 – CONFIDENTIALITY

THE PARTIES MUTUALLY UNDERTAKE TO MAINTAIN THE STRICTEST CONFIDENTIALITY IN RESPECT OF ALL DOCUMENTS AND INFORMATION THAT ARE BROUGHT TO THEIR ATTENTION IN RELATION TO THE PERFORMANCE OF THE SERVICES.

ARTICLE 7 – INTELLECTUAL PROPERTY

THE SERVICE PROVIDER IS OWNER OF ALL INTELLECTUAL PROPERTY RIGHTS RELATING TO THE BATOBUS TRADEMARK AND TO THE “WWW.BATOBUS.COM” WEBSITE.
ACCESSIBLE ELEMENTS, NOTABLY IN THE FORM OF TEXTS, PHOTOGRAPHS, IMAGES, ICONS AND SOUND, ARE ALSO PROTECTED BY INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS AND OTHER PRIVATE RIGHTS. UNDER NO CIRCUMSTANCES MAY THE CUSTOMER REPRODUCE, REPRESENT, MODIFY, TRANSMIT, PUBLISH, ADAPT, ON ANY MEDIUM WHATSOEVER, USING ANY MEANS WHATSOEVER, OR USE IN ANY WAY WHATSOEVER, ALL OR PART OF THE SERVICE PROVIDER’S TRADEMARKS WITHOUT ITS PRIOR AUTHORISATION. ANY USE THAT HAS NOT BEEN AUTHORISED BEFOREHAND, ON ANY BASIS WHATSOEVER, OF ALL OR PART OF THE INFORMATION MAY BE THE SUBJECT OF ANY APPROPRIATE ACTION, INCLUDING AN ACTION FOR INFRINGEMENT.
ARTICLE 8 – LIABILITY AND INSURANCE

The Service Provider accepts no liability in the event of theft or damage caused to any kind of items or property (personal effects, hand luggage, equipment, etc.) belonging to the Customer or which are entrusted to it.
The Service Provider will invoice the Customer for any theft or damage to property or real property caused at the venue where the service is provided by the Customer or one of its attendees.
In the event of failure to fulfil its contractual obligations, the Service Provider may not reimburse more than 100% of the service ordered.
The Service Provider represents that it has taken out insurance with a reputedly solvent company covering its civil operating liability for up to 8 million euros, and notably in the event of food poisoning.
ARTICLE 9 – FORCE MAJEURE

The Service Provider or the Customer reserves the right to cancel a Service on the occurrence of a force majeure event (fire, explosion, terrorist attack, pandemic, natural disaster, administrative restrictions, etc.). In this case, the down payment possibly made will be refunded without the Customer being able to claim any additional compensation.

ARTICLE 10 – RIGHT OF WITHDRAWAL

Under Article L. 221-28(12) of the French Consumer Code, the Customer may not exercise the right of withdrawal for the provision of catering services and leisure activities that must be supplied on a specified date or during a specified period.

ARTICLE 11 - PERSONAL DATA

The Customer’s Personal Data are collected and processed in compliance with Act No. 78-17 of 6 January 1978 in force and Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. For more information, the Customer is invited to consult our Privacy Policy, available on our website https://www.batobus.com/fr/politique-de-confidentialite.
ARTICLE 12. RECEIPT OF NOTIFICATIONS AND NEWSLETTERS

The Customer may, at any time and free of charge, ask us to stop sending advertising or commercial offers by contacting us directly at sales.support.ssl@sodexo.com or via the unsubscribe link included in any offer we may send to the Customer by email. This objection is without prejudice to the legality of any mailings sent out before implementation of that objection. Under Article L. 223-2 of the French Consumer Code, the User is informed of their right to register, free of charge, to opt out of receiving marketing calls (www.bloctel.gouv.fr).

ARTICLE 13 – PROOF

It is expressly agreed that, barring an obvious error established by the Customer or by the Service Provider, the information stored in the latter’s information system has probative force. The information on computer or electronic media retained by the Service Provider constitutes evidence and, if it is produced as evidence in any contentious or other proceedings, it shall be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document that is produced, received or retained in writing.
ARTICLE 14 – COMPLAINTS

In the event of a complaint regarding the service, the Customer has the option of contacting the Service Provider by post at BATOBUS – Service Relation Client – Port de la Bourdonnais – 75007 PARIS – France or by email at reclamation.suggestion.fr@bateauxparisiens.com.

In the event of a dispute between the professional and the consumer, they shall make an effort to find an amicable solution. If an amicable solution is unable to be reached, the consumer has the option of referring the matter free of charge to the professional’s consumer ombudsman, i.e. the European Ombudsman Association (AME CONSO), within one year of the written complaint sent to said professional. The matter should be referred to the consumer ombudsman:

– either by completing the relevant form provided on the AME CONSO website: www.mediationconso-ame.com ;

– or by sending a letter to AME CONSO, 197 boulevard Saint-Germain – 75007 Paris, France.

This provision regarding referral to the Ombudsman does not apply to legal entities.

ARTICLE 15 - APPLICABLE LAW – DISPUTES

This contract is governed by French law. It must be implemented and interpreted in compliance with this law.
In the event of any dispute, the Customer is first to contact the Service Provider to find an amicable solution.
Customers are advised that they may, in any event, make use of conventional mediation, including with the Consumer Mediation Commission or with existing sector-based mediation bodies or any alternative dispute resolution method (such as conciliation) in the event of any dispute. If an amicable agreement is not reached, the case will be brought before the competent courts; for the avoidance of doubt, the time limits for the initiation of legal proceedings continue to run during the period when an amicable solution is sought. In the event of any dispute or challenge, the French courts alone will have jurisdiction and French laws alone will apply. Disputes arising with our customers registered on the Trade and Companies Register (RCS) will be submitted to the Commercial Court of Paris.
All of the above clauses will be respected in full by each party.

 

 

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PART II – GENERAL TERMS AND CONDITIONS OF USE OF THE WEBSITE

The purpose of this section of the General Terms and Conditions of Sale and Use of the Website is to define the terms and conditions of availability of, access to and use of the Service Provider’s website, which are enforceable on the Users.

PLEASE READ THESE GENERAL TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THE WEBSITE AS THEY AFFECT YOUR RIGHTS AND OBLIGATIONS. YOUR ACCESS TO AND USE OF THE WEBSITE, INCLUDING ITS CONTENT, ARE SUBJECT TO THESE GENERAL TERMS AND CONDITIONS OF USE, AS WELL AS APPLICABLE LAWS AND REGULATIONS.

For the purposes of this section, the terms defined below, both in the singular and in the plural, have the following meanings:

“Contribution”: all content (photographs, images, information, remarks, comments, CVs, covering letters, etc.) that may be published, edited, drafted, shared, deleted and/or modified on the Website by the User;
“GTCU” : these General Terms and Conditions of Use;
“Publisher”: the company or companies publishing the website(s) mentioned in the Legal Notices;
“Website”: the Website and the portals and variations of associated URLs, where applicable;
“User”: anyone logging on to the Website, such as the Customer, visitors, etc.;
“Functionality”: services made available to the User on the Website, as described below;
“Services”: the services offered, which may be booked by the User under the terms and conditions set out on the Website.

 

Article 16 – Access to the Functionalities

Access to the Functionalities of the Website is open to anyone browsing on said site and is conditional on compliance herewith. Users are informed that they have the option of saving and printing these GTCU by using the standard functionalities of their browser or computer. By using the Functionalities, Users acknowledge that they have obtained from the Service Provider all the necessary information about the Functionalities and that they unconditionally accept the GTCU.
All Users undertake, having accepted the GTCU, to comply with them scrupulously. Failure to comply with the GTCU renders Users liable and may entail immediate and automatic suspension, or permanent and automatic cessation of access to the Website and to the associated Functionalities. Users are responsible for the use they make of the information made available to them by the User in connection with the Functionalities and must take into consideration all notices featuring in these GTCU and on the Website. The conditions of access to and use of the Functionalities may be changed without prior notice by the Service Provider. Availability of each Functionality depends on the Website and a User might therefore not have access to all or part of the Functionalities below.

Article 17 – Functionalities

The Website allows the User to access some or all of the following Functionalities:

17.1 Viewing information about the Services. This functionality allows the User to have access to information relating to the Services (e.g. times, descriptions and specific terms and conditions of the Services, information about products offered, etc.).
17.2 Booking. Users may book Services on the website. The terms and conditions of access to the Services and how to order them are shown on the Website and herein. In any event, Users undertake to ensure that all information provided to the Publisher (including Personal Data) at the time of registration is always truthful, accurate, complete and up-to-date. In particular, Users undertake not to create a false identity likely to mislead the Publisher or any third party and not to steal the identity of another natural person. In the event of any changes, Users undertake to update all the information concerning them immediately. If Users provide any false, inaccurate, outdated, incomplete, deceitful or misleading data, the Publisher may immediately suspend or terminate their account and temporarily or permanently refuse access to all or part of the Functionalities.
17.3 Receiving notifications and newsletters from the Service Provider and/or its partners. Depending on the choices made at the time of booking, Users may receive commercial notifications where applicable and/or newsletters from the Service Provider and/or its commercial partners.

17.4 Submission of applications. Users may submit an unsolicited application in accordance with the terms and conditions set out on the Website.

Article 18 – User Contributions

Users undertake to ensure that their Contributions comply with all applicable laws and regulations. Prohibitions include, but are not limited to, publishing any Contribution the content of which would, or would be likely to, infringe:

– Public order or morality,
– Third-party rights (image rights, privacy rights, etc.),
– The intellectual property rights of any third party and/or Sodexo.

In this respect, Users undertake to ensure that their Contributions are relevant to the context. They must not contain subjective comments, especially if they are excessive or insulting, or reveal, directly or indirectly, any information considered sensitive (racial or ethnic origin, political, philosophical or religious opinions, trade union membership, information relating to health or sex life, offences, convictions or security measures).
Users represent that they accept all civil and criminal liability that might result from the publication of their Contributions on the Website. In addition, Users will hold the Publisher harmless against any action, of any kind whatsoever, which might be brought against it by any interested person regarding Users’ failure to comply with the foregoing provisions.
It is specified that in the event of failure by Users to comply with the provisions of this article, Sodexo reserves the right to remove from the Website any disputed Contribution, notwithstanding Sodexo’s right to suspend or terminate the User’s access to the website without prior notice.

 

Article 19 – Terms and conditions for providing access to the Website
19.1 Availability. Access to the website is open and free to any User with Internet access. All costs relating to access for hardware, software or internet access shall be exclusively borne by the User. Users shall have sole responsibility for the correct functioning of their computer equipment and for their internet access.
The Publisher will use all reasonable means to provide the User with continuous access to the Website, but certain Functionalities may be subject to varying availability.
The Publisher may not be held liable for the unavailability of the Website in the event of operations relating to maintenance, testing, security or repair, or of any other nature whatsoever.
However, the Publisher reserves the right, without prior notice or compensation, to temporarily or permanently close down the Website or access to one or more Functionalities, including in order to perform an update, maintenance operations, or modifications or changes concerning operational methods, servers and hours of accessibility, this list of reasons not being exhaustive. The Publisher also reserves the right to suspend, interrupt or bring a permanent end to any access to all or part of the Website in the event of force majeure, as defined by case law, or any other event beyond its control.
The User acknowledges the Publisher’s right to choose and/or change the infrastructure and/or the country where the Website is hosted as it sees fit.
19.2 Anomalies – Malfunctions. The Publisher does not guarantee that the Website will be free from faults, errors or bugs, or that these can be rectified, or that the Website will function without interruption or failure, or that it is compatible with particular hardware or particular settings. Under no circumstances may the Publisher be held liable for technical problems attributable to third parties, particularly in the event of malfunctions attributable to third-party software, regardless of whether or not they are incorporated into the Website or provided therewith, or for issues related to communication or unavailability of the Website due to technical problems beyond the Website’s control, whether due to:
– The User’s equipment;
– The Internet Service Provider;
– The User’s hosting provider;
– Or resulting in general terms from a case of force majeure.
Users further represent that they are aware of the nature and limitations of the internet, particularly its technical performance, the response times for viewing, querying or transferring data and the risks related to the security of communications. Users will be responsible for monitoring possible developments in computing and data transmission resources at their disposal in order to adapt them to developments on the Website.

Article 20 – Publisher’s liability
The Publisher may not be held liable for loss or harm of any kind (including loss of profit or of opportunity, etc.) which may result from changes and/or any temporary or permanent, total or partial, unavailability of the Website or of any Functionality, regardless of its origin or source. More broadly, unless it is at fault, the Publisher shall not under any circumstances liable for damages of any kind (including loss of profits or opportunity, etc.) that may result from the use of the Website, such as, in particular, loss of data, including Personal Data, intrusion, viruses, suspension of the service and/or Functionalities, fraudulent use of credit card, etc.
In the event of abnormal or unlawful use of the Website by a User, the latter shall remain solely liable for damage of any kind caused to third parties and to the Publisher and for the consequences, claims and/or actions that may result therefrom.
Furthermore, Sodexo will not be liable in the event of “force majeure” situations as defined by applicable laws and French case law. 

 

 

Article 21 – Cookies
Some of the User’s information may be collected when accessing this Website for the purposes of personalising and improving the User’s experience. For more information, the User is invited to consult our Cookie Management Policy.

Article 22 – Term and termination
This agreement is entered into for an indefinite term and shall remain in full force and effect as long as the User uses the Functionalities or retains their personal account.
The Publisher reserves the right to take all necessary measures, including the removal of a personal account, without having to give any reason or notice, undertake any formalities or pay any compensation to the User in the event of a binding court decision, force majeure event, breach of these GTCU or the law, or suspected fraud.
The Publisher will notify the User by any appropriate means of the measure taken and the reasons for taking such a decision. The User’s personal account will no longer be accessible from the date of termination and all Functionalities will be immediately suspended. Such termination shall take place without prejudice to any damages that may be claimed as compensation for the loss suffered as a result of such breaches.
At the time of termination, the rights and licences granted to the User will be terminated and the User must cease all use of the Website. The User will not be entitled to any compensation.

Article 23 – Hypertext links
This Website may contain links (including hyperlinks) to other websites or applications that are not under the Publisher’s control. The Publisher is not liable for the content of these sites or applications, the links they contain, or for any changes or updates made to them. It is not possible to create a hyperlink to third-party websites without the express authorisation of the Publisher. Under no circumstances may the Publisher be held liable for the creation of a hyperlink on this Website.

Article 24 – General Provisions
24.1 Modification of the GTCU. The Publisher reserves the right to change, supplement or update all or part of the GTCU at any time, particularly in order to comply with any legislative, regulatory, technical and case-law changes that may arise. In this case, the applicable provisions will be those in force on the date they are published online and will be enforceable on the date of use of the Website by the User.
24.2 Entire agreement. If any of the clauses hereof (in full or in part) proves to be unlawful, invalid or inapplicable, the other provisions shall remain in force. The invalid or unenforceable portion will be replaced by a valid provision having the same legal effect.
24.3 Non-waiver. The fact that the parties do not exercise rights recognised as theirs pursuant hereto may not in any event be interpreted as a waiver of the exercise of said rights.
24.4 Agreement on proof. It is expressly agreed that, barring an obvious error established by the User or by the Publisher, the data stored in the Publisher’s information system has probative force. The data on computer or electronic media retained by the Publisher constitute evidence and, if they are furnished as evidence in any litigation or other proceedings, they will be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document that is produced, received or retained in writing.

 

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Last Updated: April 2017

GENERAL TERMS AND CONDITIONS OF THE ONLINE TICKET OFFICE OF THE CENTRE DES MONUMENTS NATIONAUX

PREAMBLE

The present general terms and conditions of sale (hereinafter the “General Terms and Conditions of Sale” or “GTCS”) are applicable to all purchases made for visits to monuments managed by the CENTRE DES MONUMENTS NATIONAUX, a public administrative body under the supervision of the MINISTRY OF CULTURE AND COMMUNICATION, and with offices at Hôtel de Sully, 62 rue Saint-Antoine, 75186 Paris Cedex 04 (hereinafter referred to as the “CMN”), via the online ticket office at the following address:

http://ticket.monuments-nationaux.fr (hereinafter referred to as the “Website”).

The Customer is invited to carefully read the present General Terms and Conditions of Sale which aim to set down the contractual relations between him/herself and the CMN, as well as the conditions applicable to the advance purchase of tickets.

On confirming the order via the Website a definitive contract is established implying the unreserved acceptance by the Customer of all the GTCS and which the Customer acknowledges he/she is aware of prior to validating his/her purchase.

The applicable General Terms and Conditions of Sale are those in force on the date of purchase of the Ticket. The CMN reserves the right to adjust or modify them at any time.

1 – Definitions

All terms defined below are used in the following sense:

• “Ticket”: refers to the entry ticket to visit a monument managed by the Centre des Monuments Nationaux, regardless of how it was issued and its medium, purchased by the Customer on the Website. Ticket prices are available on the Website. The applicable price is the price in force for the monument in question on the day of the order.
• “Combined Ticket”: refers to an entry ticket that gives admission to several monuments.
• “Customer”: refers to any person making a purchase of a Ticket on the Website and who accepted the General Terms and Conditions of Sale as set down in section 2 below.
• “General Terms and Conditions of Sale”: refer to these general conditions, the purpose of which is to define the conditions of purchase and use of Tickets.
• “Price regulations”: refer to the price regulations of the Centre des Monuments Nationaux in force on the date of the purchase of the Ticket.

2 – Purchase conditions

*Purchase procedure:
The customer creates a customer account in the online ticket space of the CMN website: http://ticket.monuments-nationaux.fr

The Customer chooses the number of Tickets they wish to purchase within the limit of ten (10) per price and per monument.

Each ticket entitles the customer one entry for one person to the monument defined on the Ticket, with the exception of Combined Tickets.

*Ticket Prices
The price of the Tickets is indicated in Euros. The total price is mentioned on the Ticket, inclusive of all taxes.

The applicable price is the price in force on the day of purchase. The price regulations are accessible on the CMN website (http://www.monuments-nationaux.fr). The CMN reserves the right to adjust or modify the prices at any time.

The Customer cannot make any claim in cases where the price paid may be different from the one in force on the day of the visit in the event of a modification of the price regulations having occurred.

*Free tickets and discounts
Free tickets and discounts are described in the Price Regulations and are available online on our website (http://www.monuments-nationaux.fr) in the “Terms and Conditions of free tickets” section.

Free or discounted Tickets are not routinely offered for sale on the CMN website.

To obtain a Ticket at a price not offered on the Website, the Customer must go to the cash desk of the monument in question and provide supporting documentation.

The purchase of a full price ticket on the CMN website entails renunciation by the eligible Customer to the free ticket or discounted price.

*Payment
Online payment is made exclusively by Visa, MasterCard, Eurocard or JCB credit card.

After checking the order and accepting the General Terms and Conditions of Sale in the above-mentioned conditions, the Customer is redirected to a secure payment server on which he/she performs the online payment by inputting their bank card references, which includes the number, the date of expiry and the security code featured on the back of the card.

The amount of the order is debited from the Customer’s bank account as soon as final confirmation of the transaction is performed on the Website.

In the event of rejection of payment by the payment centre, the transaction is automatically cancelled.

All purchases are firm and final, no cancellation or modification by the customer is possible once payment has been confirmed.

On completion of the order, the Customer receives a purchase confirmation email and a payment confirmation email (transaction proof), sent automatically by the secure payment system. The payment confirmation email is not a ticket and does not allow access to the monument.

3 – Cancellation – refund

Under the provisions of Article L.221-28 of the Consumer Code, any purchase is final and cannot give rise to withdrawal.

Tickets cannot be reissued, exchanged or refunded, notably in the event of loss or theft.

In case of loss or theft of a ticket or in case of a ticket being duplicated, only the first person who presents such a ticket is deemed to be the legitimate holder of the ticket and can access the monument in question.

The CMN may be required to restrict hours or close the monument in question.

In this event and to the extent that the Customer can justify his/her inability to return at a later date, the face value price of the Ticket paid by the customer, excluding commission, shall be refunded by the Centre des Monuments Nationaux to the exclusion of any other compensation or indemnity whatsoever.

In these conditions, the refund is made upon written request by the person concerned specifying the date on which he/she could not visit the monument, accompanied by any supporting documents and upon presentation of a Bank Account Details and the Ticket in question. Before any refund, the Ticket will be invalidated by the CMN.

This request must be made within a month of the date of the visit. No refunds will be made at monument locations.

 This request must be sent by email to: demandes.remboursement@monuments-nationaux.fr.

The CMN shall not be held liable in case of any force majeure event that disrupts the smooth running of the visit to the monument and that may result in total or partial closure of the monument to the public since Tickets do not provide access for any specific visiting day.

4 – Distribution of tickets

Tickets are attached to the purchase confirmation email (PDF) and can also be downloaded by the Customer to his/her personal account accessible from the Website.

To be valid, the Ticket must:

• Either be fully printed in one (1) copy on white A4 paper blank on both front and back. Good print quality is required. Partially printed, soiled, damaged or illegible Tickets are not accepted and considered as invalid. To check correct print quality, the Customer must ensure that the information on the Ticket and the barcode is clearly legible. In no case may Tickets be printed on-site on the day of the visit.
• Or be displayed on a digital medium (smartphone, tablet, etc.). The transmitted barcode(s) must be presented on the screen during the check. In no case can access to a telephone or internet network be guaranteed.

The printout of the confirmation page or purchase confirmation email sent by the CMN to the Customer is not a Ticket. This document can in no event be used as a Ticket or provide access to the monument in question.

5 – Conditions of use of the tickets

The Visitor with their ticket goes to the monument reception desk at the checkpoint. Access will be provided in the order of arrival of visitors with a Ticket.

Only Tickets with a barcode are valid for access to the monument.

All Tickets are systematically controlled at the entrance to the monument. This control is performed by reading the barcode on the Ticket.

6 – Personal data

More information

7 – Force majeure

The responsibility of the CMN cannot be enforced if the non-execution or delay in the execution of one of its obligations described in these general terms and conditions of sale results from a case of force majeure. As such, force majeure means any unforeseeable, unavoidable and external event within the meaning of article 1218 of the Civil Code.

8 – Contact

For any information or enquiries, the Customer can send an email to: cmn@getaticket.com.