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Terms and Conditions

The following General Conditions will apply to all reservations made through this website. Please read them carefully before making and finalizing a reservation.

These terms and conditions are an automated translation of the Spanish terms and conditions. The terms and conditions in Spanish take precedence over any possible translation.

On the one hand, the COMPANY acting as an intermediary in the management of the service:

registered in the Commercial Registry of the province of Alicante (Spain)

On the other hand: THE SUPPLIER, agent in charge of offering the contracted service.

On the other hand: THE CUSTOMER, the person who manages the reservation request and pays the corresponding amount.

On the other hand: THE PASSENGER, the person who uses the ticket purchased on this website.

That all parties are interested in entering into a contract for the provision of a long-distance bus transfer service, in accordance with the clauses previously established by the company and supplier, and consciously accepted by the client.


The purchase of a travel document implies full acceptance in this document of the general conditions of sale. These prevail over all other conditions that appear in any other document. We recommend that you consult the contract conditions of the provider of each service, since they are subject to your acceptance.

The Provider together with the Company reserve the right to modify the terms and conditions of the service at any time. The provisions will be those in force on the date of purchase by the customer.

Terms and conditions of sale on the OASBus.com website

1. General information

1.1 Passengers

The person in charge of purchasing tickets must be over 18 years of age and is responsible for following and completing all the steps of the online purchasing system appropriately and ensuring that all the data provided is correct and complete.

Once the contract between the client and the Company is formalized, the Company will carry out all the necessary procedures to organize and provide the requested services with the Supplier.

Minors are expressly prohibited from requesting services from the Company; Their parents, guardians or legal guardians must contact us immediately in the event that a minor has booked a service with us to proceed with its cancellation. Minors must always travel in the company of an adult passenger.

The transportation of passengers with reduced mobility is carried out under the same conditions as those described in this document for people without disabilities. All buses are adapted and conditioned so that a person with a disability can access without problems. Consult the particular conditions of the service in case it is necessary to notify the provider that one of the travelers has mobility problems.

1.2 Sales:

Through our website the user can purchase the ticket to make a simple or combined transfer, whether adult or child. Payment for the purchase will be made immediately after completing the reservation process.

The issuance and sending of electronic tickets is carried out automatically immediately after the purchase, however technical problems may appear that prevent the correct generation of the ticket immediately, so we recommend that you buy your ticket with sufficient time in advance. to avoid problems with ticket availability at the time of use.

Once the ticket is issued, it will be valid according to the provider’s instructions in its particular terms and conditions.

The electronic ticket is subject to the conditions of sale accepted before payment.  The customer has no right of withdrawal after payment.

Once payment has been made on the website provided by our bank, the customer must continue to the download page where we inform them of the order code and the links to the download page for their tickets. If you encounter any problems during this process or have doubts about whether the payment has been made correctly, please, before making a new purchase, contact our Support Center and they will inform you of the status of your reservation. Tickets once issued cannot be canceled or returned under any circumstances.

It is mandatory that each customer download their ticket in PDF (not the payment confirmation page) and present their ticket (printed or on their mobile device, as indicated in the particular terms and conditions for each service) ensuring a good definition for the reading, to be able to get on the bus.

If after completing the purchase process you have received the charge, but you have not received the tickets, please contact our Support Center to resolve this situation.

Once the tickets are issued, they will not be refunded in any case, that is, any type of cancellation or cancellation of the ticket is not accepted.  When making the purchase, the passenger is solely responsible for indicating his or her personal information correctly so that the tickets can be sent via email. As well as making the purchase with enough time so that the tickets are sent to you in time for use.

The generated tickets are saved for 24 hours on the company’s server. It is the customer’s responsibility to download the tickets after purchase and store them in a safe place until use. If you cannot find the tickets to download on the server, please contact the Support Center as soon as possible to solve the problem.

1.3 Prices and payment options:

All prices are expressed in € including taxes (VAT). Only children under four years of age are exempt from paying for their transportation ticket (they will travel without a ticket).

Children may receive the reduced rate, depending on the provider’s particular conditions. Our site indicates the price and the ages included to be able to use this reduced rate, and further information can be found in the provider’s particular conditions. This rate does not apply to organized groups and school excursions. The Provider reserves the right to verify the identity documents of minors.

Payment for tickets through our website is only made with a Visa, Eurocard or MasterCard credit or debit card, as well as any other payment method accepted by the payment gateway.

Payment by bank card allows you to pay through a bank server in a secure environment. At no time will the customer’s full credit card number be communicated to the Supplier. Exchanges are encrypted and secured with SSL 3 (Secure Socket Layer).

The order will be validated once the bank payment is considered effective. In case of rejection, the order will be cancelled.

Once the payment has been completed correctly, you will receive an email with your reservation code and the link to access the ticket management page. On the ticket management page the customer can DOWNLOAD the tickets by pressing the DOWNLOAD button. Tickets will be generated and available for use. Consult the information page and the product terms and conditions for the conditions of use by the supplier.

1.4 Return and Cancellation:

Once the tickets are issued, they will under no circumstances be refunded. If the customer cancels the trip, there will be no refund and no exchanges will be possible. A lost ticket will not be returned even once it is found. The sale by an individual to a third party of any bus ticket is strictly prohibited.

Some products allow cancellation, always before the tickets are issued. The cancellation option may involve an extra cost for management expenses, which in no case will be refundable. Consult the details and characteristics of the cancellation option for products that allow it on the product information web page and if you have any questions about its operation, consult our Support Center before making the purchase.

To cancel a product (as long as it allows cancellation), the customer must select the cancellation option at the time of purchase. Once payment has been completed, the customer will receive an email with their reservation code and the link to access the ticket management page. On the ticket management page the customer can CANCEL the tickets by pressing the CANCEL button. The customer will receive the refund indicated on the product information page within up to 48 hours on business days. Reimbursement management could be delayed due to administrative staff vacations, holidays or other justified reasons. The refund is made to the same credit card with which the payment was made. The refund, once ordered by our staff, is usually immediate, the customer immediately has their money in their account, although sometimes their bank may retain the refund amount for a few days. Consult our Support Center if you do not have the money in your account after 48 hours from when you made the cancellation.

1.5 Bus Access and Luggage:

As a general rule, the transport of luggage whose contents endanger other passengers (sharp objects, flammable objects, explosives, etc.) is strictly prohibited.

Check the terms and conditions of the service provider you are going to contract for the prohibitions and everything that is allowed to be carried inside the buses, whether bags, personal effects, packages and other objects that can be stored in the compartments located in the back. top of the seats.

The Supplier has all the ability to refuse to carry luggage inside its buses that exceeds the weight or size previously indicated, gives off an unpleasant odor, is fragile or contains any product that is perishable.

Please note that, as a general rule, the bus driver will have the authority to prohibit access on board and will not be a reason for the customer’s right to a refund of the ticket.

The Supplier and the Company are exempt from any damage caused during the journey to your luggage, whether it is located in the hold or in the upper compartment inside the bus.

Lost luggage:

Any object found by a customer inside the bus must be reported to the driver or bus staff as soon as possible to take the necessary measures.

Neither the Supplier nor the Company is responsible for lost items that are not found, as well as the theft of luggage or objects. It is prohibited to leave smartphones, mobile phones, tablets, PCs, laptops, cameras or any other valuable object in overhead luggage.

Access to the bus is completely prohibited for any passenger traveling on roller skates, scooters, skateboards or similar devices.

2 Obligations of the Company and Supplier:

In the event of possible claims by the client due to causes occurring during the service carried out by the Supplier, the Company is completely exempt from any liability towards the client. The Company will make every effort to provide the Supplier’s contact details to the customer so that both can reach an amicable solution.

3 Intellectual property rights:

The Intellectual Property Rights of the Company’s website are protected by national and international standards since they have been granted under license. The use of the website for any use other than the reservation of transportation services is prohibited. Its modification for subsequent publication, or its total or partial reproduction in any area is prohibited without express authorization from the COMPANY.

4 Treatment of information related to the client:

The COMPANY may use the user identifiers of its website to collect information that will help it improve its services. When the website user requests a quote for carrying out a transport service and provides their personal data such as name, address and email address, the COMPANY may use these data to offer them future promotions and offers that may be of interest to them. your interest. In those cases, the promotions and offers will be sent to the customer’s email address.

At the moment the client accepts the confirmation of the transportation service reservation, the client is tacitly authorizing the COMPANY to communicate these data to the service provider to carry out the transportation service. It will also be considered that you authorize the user to use this data for the collection process and, where applicable, billing for the service, and to offer other services that may be of interest to the client and that would be sent to them by email.

In any case, all personal data that website users communicate on the website will be kept in safeguarded automated files whose records are declared to the Data Protection Agency. It is guaranteed that the entire process will be subject to the strictest controls regarding the security and confidentiality of the personal data provided by clients and users of the website.

In the event that a client or user wishes to stop receiving information in the future about promotions and offers that the COMPANY may send them considering that they are of interest to them, a simple email request in this regard will be sufficient for the cessation of the activity. Likewise, if you wish, you can request by email to be informed of your personal data held by the COMPANY, and you may request a modification thereof.

5 Complaints and suggestions:

EU Regulation No. 524/2013 on the resolution of online consumer disputes came into force on 01/09/2016. ODR (Online Dispute Resolution). This Regulation seeks to establish an independent, impartial, transparent, effective, fast and fair judicial procedure to resolve the various disputes arising from the international online sale of goods and services between EU countries.

If you are an international client of this page, you can access it at the following link: European Consumer Office is an international EU platform for the resolution of a possible conflict that may arise in the use of the services offered by this page.

You have every right to tell us if the service you are receiving or have received does not meet your expectations. You have the Customer Service service to communicate your complaints and discomforts to us, and to be able to offer you a solution as soon as possible, always within our possibilities. Complaints received after the transportation service has concluded and which were not notified to us during the course of the transportation may not be accepted as we have not been given the opportunity to provide assistance or intervene in any way. You will find our detailed contact details on your booking receipt.

If there is an incident in your purchasing process, you will have seven days from the date of purchase to formally present your complaint. Once this period has expired, the company is not responsible for any type of claim.

6 Information request:

In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, I consent to the inclusion of my data in a file owned by the COMPANY, and that they be used for the provision of contracted services. Likewise, I authorize the sending of information related to the company, its products or services. Likewise, I declare that I am informed about the rights of access, rectification, cancellation and opposition that I may exercise by letter addressed to the COMPANY according to the data indicated at the beginning of this page; or by sending a message to our Customer Service.

Terms and Conditions for any suppliers

Please see below the particular terms and conditions of the service you wish to contract:

Paris (Beauvais airport)

Beauvais Airport Bus Service Provider Conditions

You can consult the terms and conditions of the bus service at Beauvais Airport:

Line A01 – Beauvais airport to Porte-Maillot

Line A02 – Beauvais airport to Saint Denis Université

Paris (CGD/ ORY to DisneyLand)

Bus from Paris airports (CDG and ORY) to DisneyLand

Please see the updated terms and conditions from the supplier website.

Article 1. – Definitions.

“Customer” designates the physical or moral person who buys a transport document (the

“Ticket”) corresponding to one of the Services offered by the Transport Company and the physical person or persons who use this Ticket.

“Parties” designates the Transport Company and the Customer. When this term is employed in the singular, it designates either of the Parties.

“Transport Company” designates VAL D’EUROPE AIRPORTS (MAGICAL SHUTTLE.), a company with a simplified share structure with capital of 274,500 Euros, registered in the national company registry, registration number 384 920 518 and registered in this respect with the bailiff of Meaux commercial court, with its registered office at 1 rue Saint-Jacques 77700 BaillyRomainvilliers.

Article 2. – Purpose.

The purpose of these general conditions of sale (hereafter “GCS”) is to define the conditions and procedures governing the sale of Tickets to Customers as well as the terms under which the Transport Company will provide the transport services to Customers (hereafter “the Services”).

By express agreement, the relationship between the parties is not subject to any other contractual provisions than those mentioned in this document.

Article 3. – Services.

The various Services offered for sale are indicated via the Transport Company’s sales outlets (in particular on the web and wap sites, on automatic ticket machines or sales terminals, at sales counters or on board coaches). The features and prices of each of the Services offered by the Transport Company are those shown on its web or wap site on the day of the order.

Services are operational from Monday to Sunday according to the timetable displayed at the sales point concerned on the day of the transaction. Outside these times, the Transport Company may provide “Private Services” at the request of the Customer, under the financial terms displayed on the Transport Company’s sales points, or as previously agreed between the Parties.

Private Services in particular include:

  • transport at night, that is to say between 8 pm and 8 am, French time.
  • the provision of minibuses.
  • the provision of vehicles suitable for the disabled.

The Transport Company may change the list of Private Services offered for sale at any time and Customers are invited to check the Transport Company’s web or wap site regularly to obtain details of new Services or updates likely to be of interest to them.

Article 4. – Procedures for selling the Services.

Customers may purchase one or other of the Services offered by different routes, as follows:

  • Via the Transport Company’s web or wap site (hereafter “the Site”):
  • From the Transport Company’s automatic ticket machines or sales terminals.
  • From the Transport Company’s counters or branches.
  • On board the Transport Company’s coaches.

The Transport Company reserves the right to change this list as and when it adds new Services and/or when new means of selling these Services become available.

Article 5. – Procedures specific to the Transport Company’s website.

5.1. User account

When first purchasing from the Transport Company’s site, Customers are invited to register by creating an account using the form provided.

This registration provides them with the login and password required for accessing their account and managing and following up the Services offered on the Site, for which they are entirely responsible. In this respect, Customers recognize that the login and password are the only elements required for identification when accessing their account. They undertake therefore to keep the login and password assigned to them strictly confidential. Any use of the aforesaid login and password will be presumed to have been made by the Customer and the latter must be responsible for the consequences of all use made of the login details assigned to him/her even when fraud is involved.

5.2. Technical prerequisites

In order to be able to make use of the full functionality of the Site, Customers must have an internet connection and an internet browser that accepts cookies, Java applets and Java script or any other technical elements that involve the use of later technological developments.

The order must contain all the information required for it to be processed, the information essential for recording the order being shown as such on the form. Incomplete bookings or orders cannot be processed by the Transport Company, without recourse against the Transport Company.

5.3. Maintenance and development of the Site

On-line ordering of services may be interrupted momentarily for reasons of maintenance, updates or Site development or for any other reason, in particular technical. These interruptions may not give rise to any claim or compensation for the benefit of Customers.

In addition, the Transport Company declines all responsibility with regard to faults that may occur during ordering, processing or printing of the electronic ticket, as long as these faults are not its fault. In this event, the Transport Company’s liability will be limited to the amount of the order that could not be fully executed.

Article 6. – Concluding the purchase.

Purchases made by Customers do not become definitive until after full payment of the price and written confirmation is received from MAGICAL SHUTTLE. or the ticket is issued in proof of the Service that has been purchased.

The definitive purchase is irrevocable and can only give rise to reimbursement in case of default or contractual failure on the part of the Transport Company in the circumstances and under the conditions provided for in these GCS.

In this respect, Customers attention is drawn to the fact that under article L.121-20-4, 2o of the French Consumers Code, the right of retraction provided for in relation to distance selling does not apply to contracts the purpose of which is the sale of accommodation, transport, catering and leisure services that must be provided on a predetermined date or according to a predetermined frequency.

Article 7. – Price – Payment – Revision.

The price of the Service invoiced to the Customer is the price displayed at the sales outlet at the time the purchase is made.

All prices are displayed in Euros, including VAT.

The Service is sold for cash; payment is therefore made at the time of sale and, according to the type of sales outlet, in cash, by cheque supported by identity documentation, or by using the range of bank cards shown at the sales outlet at the time of the transaction.

All payments are definitive and irrevocable for the Service concerned; they can only give rise to reimbursement in case of default or contractual failure on the part of the Transport Company in the circumstances and under the conditions provided for in these GCS.

Any reimbursement will be made by the canal of payment initially chosen by the customer or by bank transfer. Any reimbursement granted by the Transport Company will be subject to a 10% deduction of the purchase amount with a minimum of 15euros, unless this reimbursement follows a default case or a contractual failure on the part of the Transport Company as stated above.

The Transport company may revise the price of its Services at any time without notice; any changes however, will only apply to future orders and bookings.

Article 8. – Provision of the Ticket – Printing tickets in PDF format.

8.1. Provision of the Ticket

Tickets bought via automatic ticket machines or sales terminals, at counters or branches or on board the Transport Company’s coaches are provided immediately.

When they are bought on the Site, Tickets are made available immediately in PDF format; Customers can then print them then or later and, in all circumstances, at the latest on the date the transport service is provided as shown on each Ticket.

8.2. Printing Tickets in PDF format

Tickets bought via the Site and issued in PDF format will only be valid if they are printed on white A4 paper that is blank on both sides, with no changes being made to the size of printing, in portrait (vertical) format with a laser or inkjet printer.

Customers should make sure that they have a good quality print-out. In particular, Tickets that have only been partially printed, are dirty, damaged or illegible will not be accepted on board coaches and will be considered as invalid.

Possibility to present your ticket on a screen holder (touch pad or mobile phone).

Article 9. – Using Tickets – Date and route.

The Ticket must be handed to the driver on boarding the coach. In exchange, the driver should give the Customer a receipt which should be kept until the end of the journey. In case of a complaint, it is essential that this receipt is attached to the complaint file.

Each Ticket is issued and is valid only for the date and route shown on it. It cannot be accepted on coaches on a different date or for a different route than those shown.

However, the date and/or route shown at the time of purchase can be changed up until the day before the day the Service is provided via the Site and via the Customer’s account using his/her login and password. Exceptionally, such a change can be made by MAGICAL SHUTTLE’s sales department at the Customer’s request.

In any case, only the last Ticket printed by the Customer will be accepted on coaches.

Article 10. – Crew.

The Transport Company undertakes to ensure that coach drivers exhibit manners and an attitude that are impeccable throughout the journey.

They will show themselves to be helpful to passengers getting into or out of the coach and will load or unload their luggage.

Drivers are the Transport Company’s representatives throughout the journey and Customers undertake to follow instructions given by the driver, in particular in relation to safety.

Article 11. – Luggage.

The Transport Company will only accept one normal sized case per person carried onto the vehicle, apart from a travel bag of such dimensions that it can be taken inside the coach.

In application of the legal provisions and in particular the fight against terrorism, Customers undertake to comply with all requests to open or allow their luggage to be inspected immediately when requested to do so by the competent authorities, Customers guaranteeing the Transport Company against any consequences that may result from a dispute in this context.

The Transport Company has taken out an insurance policy intended to compensate Customers in case of loss of, damage to, or theft of their luggage during carriage.

Hand luggage placed in the coach’s luggage area is the Customer’s responsibility during the journey. Under no circumstances can the Transport Company be held liable for the theft of or damage to luggage, personal objects and/or clothing left or forgotten inside the vehicle.

By express agreement, the Transport Company’s liability with regard to luggage is limited to 762 Euros per passenger and 6,098 Euros per coach and/or claim.

Customers are responsible for declaring any loss/theft/damage involving their luggage to the driver as soon as they become aware of it. In addition, in case of theft, Customers are also responsible for making an immediate declaration to the Police.

Article 12. – Liability.

The Transport Company’s vehicles are insured for unlimited civil liability with regard to the safety of passengers that are carried.

Insurance covering assistance and repatriation is not included in the insurance relating to passenger safety referred to above and cover must be taken out individually for each passenger therefore.

Passengers carried are responsible for damage they may cause to the vehicle.

The Transport company shall not be liable for losses caused by fraud or the victim’s fault.

The Transport company also declines all liability for losses (and in particular for delays to, changes to or cancellation of the Service) that may result from the occurrence of a case of force majeure or any of the following circumstances similar to a case of force majeure:

  • Weather conditions presenting a danger to motor traffic: snow, frost, ice, flooding,
    landslip).
  • Disturbances to road traffic (diversion, road closure, accidents, public demonstrations).
  • The establishment of a security perimeter (particularly in the case of a bomb alert or suspect luggage) that compromises provision of the Services.
  • Strike or lock out.
  • Riots, state of war.
  • Immobilization or requisition of the Transport Company’s vehicles by the police or customs or more generally by the public authorities.

The Transport Company will strive to implement the means necessary to mitigate these incidents.

All complaints should be sent to the Transport Company by registered letter with acknowledgement of receipt within seven (7) days of the date the Service was provided. After this date and/or where complaints are not made in the form specified above, no complaint will be accepted by the Transport Company.

Article 13. – Operating conditions.

In case of complete or partial cancellation, or substantial changes to the Service, the Transport Company will inform the Customer as soon as possible and will do all it can to reduce the consequences for Customers.

In addition, departure and arrival times and routes used are given as an indication only; the Transport Company will nevertheless do all it can to comply with them. As a consequence, it is Customers’ responsibility to anticipate possible delays, especially during periods when there is a lot of traffic, and to choose their boarding times in the light of this.

In the case of an event likely to endanger passenger safety (in particular: impracticable route, strike, etc.), the Transport Company can cancel the scheduled Service, temporarily or permanently, up to the day when the Service is to be provided, and this without any compensation payable to the Customer beyond reimbursement of the unused transport documents.

Article 14. – Regulations.

Passengers are carried in accordance with the legal and regulatory provisions currently in force.

The Transport Company reserves the right to refuse access to its coaches to any person whose conduct would be likely to impede the proper provision of the transport service or affect the comfort and/or safety of the other Passengers.

For their part, Customers undertake to comply with the regulations displayed inside coaches and to refrain from any behaviour likely to compromise its safety and that of the other passengers, and/or their comfort.

Article 15. – Personal data.

Personal data sent to the Transport Company by the Customer, in particular through forms generated by the Site is reserved for the exclusive use of the Transport Company, exclusively for the purpose of recording the transport service and for printing Tickets.

It enables the Transport Company to manage the Customer’s account or any other requests concerning the Services offered on the Site.

The Transport company undertakes to implement technical and organizational measures in order to protect personal data; it will refrain from releasing it to a third party, except in the context of legal proceedings.

However, Customers declare that they fully understand the nature and constraints of the Internet.

In particular they recognize that it is impossible to guarantee that data sent via the Internet is 100% secure. The Transport Company cannot therefore be held liable for incidents that could arise as a result of this transmission.

Finally, in application of the Law of the 6th January 1978 concerning computing, files and liberty, Customers have the right to access, change and delete personal data to do with them. This right can be exercised by writing, enclosing identity documents in support, to MAGICAL SHUTTLE, Customer Services – 1 rue SAINT JACQUES – 77700 BAILLY ROMAINVILLIERS – Email: contact@magicalshuttle.fr. The Transport Company reserves the right to delete certain data from the database comprising data transmitted in this way, and to limit its amount.

Article 16. – Agreement with regard to proof.

By express agreement, data from the Transport Company’s computer system or from systems belonging to its partners constitutes written material within the meaning of article 1316-1 of the Civil Code, the link between this data and the Party to whom it relates being presumed until it is proved otherwise. It constitutes proof therefore between the Parties and is enforceable on them in the same manner, under the same conditions and with the same probative force as any paper document that has been written and signed by the Parties.

Article 17. – Revision of these conditions.

The Transport company may revise or update its general conditions of sale at any time without notice; any changes however, will only apply to future orders and bookings.

Article 18. – Application and enforceability of the general conditions of sale.

The purchase of Services by Customers implies prior knowledge of these general conditions (GCS) and that they accept them and undertake to comply with them. These GCS are freely accessible on the Transport Company’s Site and inside its coaches.

When purchasing from the Transport Company’s Site, Customers accept the GCS when they click on the “I accept the general conditions of sale” button that is displayed during the purchase process.

When purchasing from the Transport Company’s automatic ticket machines or terminals, Customers accept the GCS when they select “YES” from the “YES” and “NO” options that are displayed during the purchase process.

When purchasing on board a coach, Customers accept the GCS when they take their seat on board, Customers being deemed to have irrevocably familiarized themselves with the GCS displayed in coaches and reference to which is made on the display panels provided for the purpose inside coaches close to the driver.

In all other circumstances, Customers accept the GCS when they purchase and/or use the Ticket, the existence of these GCS being specified on the Ticket and it is Customers’ responsibility to familiarize themselves with them either from the Transport Company’s counter or branch sales staff, or from the drivers of the Transport Company’s coaches, who have them available for anyone who asks for them.

Article 19. – Disputes.

These general conditions of sale are subject to French law.

Any dispute relating to them will be brought before the competent courts.

This document is a translation of the French version of the General Conditions of Sale. In case of
complaint, dispute, the French document will prevail

CGV last update 24th september 2015

Rome (Ciampino / Fiumicino)

Conditions of the bus service provider at Rome airports (Fiumicino and Ciampino)

Conditions of travel

Children up to 4 years of age ride for free.

Transportation of luggage is included in the ticket price. In case of loss or damage attributable to the carrier, Article 2, of Law No. 450/1985 applies, which sets the amount of compensation at 6.20 euros per kilogram, with a maximum limit of 123.29 euros per piece of luggage. The loss or damage must be contested under penalty of forfeiture at the time of removal from the bus luggage compartment.

For safety reasons, the carriage of dangerous goods such as flammable, corrosive or oxidizing substances is prohibited in all cases.

Tickets are non-refundable. Before the departure of the bus, it is possible to change the date and time indicated at the time of purchase with a notice to sit@sitbus.com.

Should you miss your booked bus due to a flight landing delay, your ticket will still be valid for any other ride departing the airport within the same day.

Any items found on board the buses are deposited at SIT s.r.l. headquarters in Rome, Viale Ostiense 256 – 00144. The return service is available Monday through Friday, 9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.

The traveler may make any reports and complaints to the SIT s.r.l. office in Rome, Viale Ostiense 256 – 00144.

Alicante

Conditions of the Alicante airport bus service provider

TERMS AND CONDITIONS

The following administrative terms apply in relation to contracts arranged by BENICONNECT S.L.U. as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by BENICONNECT S.L.U. which is the trading name of www.beniconnect.com.

References to “you” and “your” in these administrative terms and conditions mean all customers/passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means BENICONNECT S.L.U.

 

  1. BENICONNECT S.L.U.

1.1 BENICONNECT S.L.U. is a limited company registered in Spain, whose registered office address is Cami Salt de l·Aigua 15, Benidorm, 03503, Alicante, Spain and whose trading address is the same as the quoted address above. Its company registration number is CV Mm 1333-A and its VAT Registration number is B54485545

AUTOCARES GRUPO BENIDORM S.L.U is a limited company registered in Spain, whose registered office address is Cami Salt de l·Aigua 15, Benidorm, 03503, Alicante, Spain and whose trading address is the same as the quoted address above. Its company registration number is CV Mm 1333-A and its VAT Registration number is B53348835

1.2 BENICONNECT S.L.U. is at all times acting as the duly authorised agent of the supplier nominated on the written confirmation issued by BENICONNECT S.L.U. (“the written confirmation”). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the supplier. Therefore we strongly advise you to read them. Since BENICONNECT S.L.U. acts as agent, it cannot accept any liability arising from the provision of the transfer services to you by the supplier.

 

  1. Status of the Passenger(s) and their agents

The purchaser of the transport services specified in the written confirmation (the “Lead Party”) and all of the other passengers listed in the written confirmation are the “other party” to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation, then that agent or other person is acting as the agent of the passengers.

 

  1. Booking and payment

3.1 Bookings may be made online at www.beniconnect.com (the “Website”) or by telephone. Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these administrative terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be at least 18 years of age.

3.2 For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.

3.3 Full payment is required at the time of booking. On receipt of such payment, BENICONNECT S.L.U. will process the booking and issue, by E-email, confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ‘ticket’ and must be presented to the Beniconnect S.L.U. representative for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and the supplier when the payment is processed and we send the written confirmation.

3.4 It is the Lead party (or the agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation) responsibility to check the details of the booking on the voucher prior to travel and inform BENICONNECT S.L.U. as soon as possible if there are any errors. BENICONNECT S.L.U. nor any third party part of our agreement, cannot be held responsible for errors in services due to incorrect information provided at the time of the booking

3.5 Confirm pick up times. It is essential that customers reconfirm the arrangements by checking with receptionists and/or the notice boards in hotels and apartments. Confirmation of departure pick-up times and place will be available 24 hours prior to your scheduled departure. In cases where the customer is not staying at any hotel or tourist registered apartment building then the procedure is to access our user- friendly Beniconnect website and use the reference number on your booking voucher or call our office the day before departure. Alternatively, you can contact us on the live chat line on our website.

 

  1. Child Seats

Available on request are child restraint systems. The Kiddy Bus Harness is an approved system of security for children weighing between 15 -25 kilos (group II ) ( ECE R 44/04 ) (availability permitting ).

Customers using their own baby seat do so at their own risk.

 

  1. Child and Infant Pricing

5.1 Shuttles: On shuttles no charge is made for infants ( under the age of two ) as long as they sit on an adults passenger’s lap. It is the parent’s responsbility to ensure that infants are secure. For children of two and above a seat must always be booked at the normal price for the shuttle in question. Baby seats and child seats can be booked as payable extras.

5.2 Taxis and private transfers (other than private coach transfers): All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.

5.3 It is obligatory under Spanish law that vehicles which accommodate up to 8 passengers provide infants aged 0 to 2 years with baby seats. Likewise, children weighing between 15 and 25 kilos must have child seats. These can be booked as an extra(s) when making your reservation or alternatively you can bring it/them with you. Should you decide to bring your own seats please advise us when you are making your reservation.

 

  1. Wheelchairs

Suppliers are usually able to transport manual, folding wheelchairs in their vehicles, but customers must advise BENICONNECT S.L.U. at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.

We do not accept the carriage of mobile scooters / wheelchairs .Private specially adapted vehicles are available for these services and should be pre- booked.

Golf and sports equipment must be pre- booked.

 

  1. All bookings cover:

7.1 24/7 telephone contact is available to all customers and is operated by fluent English and Spanish speakers.

7.2 Modifications and cancellations are free of charge when made 48 hours prior to the first transfer service. Any changes must be sent to Beniconnect in writing ( email ) to: reservas@beniconnect.com or requested through our office on ++34 965 850 790. These changes will not take effect until they are confirmed by email.

7.3 Modifications made inside 48 hours of departure will carry an administration fee per booking. This is subject to whether the modification is possible.

 

  1. Cancellation by you

8.1 Cancellations within 48 hours of departure are subject to 100% cancellation fee. Cancellations outside of 48 hours will be refunded.

 

  1. Late bookings

Bookings can be made up to 48 hours before departure (48 hours on selected routes) and the above terms apply regardless of booking date.

We can also accept late bookings on request (if available), through our Customer Information Centre. This is open daily from 09.00hrs till 21.00hrs (Summer ) and 09.00hrs till 20.00hrs ( Winter: 01/11/18 – 31/03/19 ).

The phone number is + 34 965 850 790. An administration fee per booking will be applied less than 24 hours before departure.

 

  1. Baggage allowance and declaration

All baggage must be clearly labelled with the owner’s name and the destination address. Each customer named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage,you can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.

If you wish to bring any extra items, you will be able to select these whilst completing the booking.

If you are in any doubt as to whether your luggage will fit in the vehicle, we strongly recommend you to upgrade to a larger one in order to ensure that you have a comfortable and stress-free journey.

If a customer requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. Any extra baggage booked will have an extra charge levied.

10.1. We can only accept small dogs or cats (up to 15kg) on private services however this MUST be pre-booked and be transported in a correct carrying box maximum measurements 68x51x47cm.

 

  1. Conditions of carriage

11.1 The nominated supplier, its drivers and appointed agents, including AUTOCARES GRUPO BENIDORM S.L.U. and BENICONNECT S.L.U. reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in such circumstances.

11.2 Passengers are not allowed to consume alcohol on any of the supplier’s vehicles. Smoking is not permitted on all services. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by AUTOCARES GRUPO BENIDORM S.L.U. and BENICONNECT S.L.U. AUTOCARES GRUPO BENIDORM S.L.U. and BENICONNECT S.L.U. will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.

11.3 Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the transfer or that it will reach its destination on time. BENICONNECT S.L.U. will not incur any liability in the event of such a delay.

11.4 Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Customers who have pre-booked private transfers are required to supply full address details at the time of booking. As agents for the nominated supplier, AUTOCARES GRUPO BENIDORM S.L.U. and BENICONNECT S.L.U accept no liability for the failure of the nominated supplier to perform the booking or for any other incident in connection with the booking.

11.5 Carriage by Express shuttle transfer will only be to and from destinations which are Tourist Board registered unless specifically agreed in advance.

  1. In some destinations the economy shuttle pick up and drop off point may not be to/from your hotel door as you may have to wait at a central pick up and drop off point which will be within reasonable walking distance from your hotel/apartment. Please contact BENICONNECT S.L.U. should you wish to obtain a list of the destinations where this may apply.
  2. Due to specific restrictions such as infrastructure work, traffic conditions etc, the door to door pick up and drop off may at times be prevented. Where these restrictions occur, the vehicle will stop and collect the passenger from the nearest accessible point to your accommodation.
  3. Transfer times are estimated and can depend on traffic and the number of stops on-route. With regards to the transfer time the sole commitment of BENICONNECT S.L.U. with regards to the Express Connect service is that it is limited to a maximum of 4/ 6 drop offs (depending on which Express service booked ) and is therefore fairly and reasonably reckoned to have a shorter journey time and less drop off and pick up stops than an average shuttle journey. BENICONNECT S.L.U. cannot be held responsible if for some reason dependent on the supplier a shuttle journey has less than 4 stops.
  4. EXPRESS / COSTA / VALLEY shuttle customers may have to travel in vehicles shared with other shared transfer passengers.
  5. The EXPRESS / COSTA / VALLEY shuttle waiting time at the airport once the customer has made contact with the supplier meet and greet representative will be the same as that of a standard shared shuttle transfer or shorter in some destinations. Please contact BENICONNECT S.L.U. if you wish to obtain a list of the destinations where this may apply.
  6. The EXPRESS / COSTA / VALLEY shuttle transfer may be operated in any shape or size of vehicle: it can be a taxi, van, mini bus or coach.
  7. A Private 4 seater transfer may be operated in any shape or size of vehicle.

11.6 Beniconnect S.L.U. will accept no liability for any difficulty or service failure if customers are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel.

11.7 The following are examples of circumstances which are not within our reasonable control (“Force Majeure Event”):

  • accidents causing delays to the vehicle
  • exceptional or severe weather conditions
  • compliance with requests of the police
  • deaths and accidents on the road
  • vandalism and terrorism
  • unforeseen traffic delays
  • industrial action by third parties
  • problems caused by other customers
  • other circumstances affecting passenger safety
  • road closures due to local fiestas or other events
  • properties that are not accessible to type of service booked
  • acts of God, flood, earthquake, avalanche or any other natural disaster
  • epidemic or pandemic
  • war, threat of war or similar
  • fire or explosion
  • Terrorist attack or riots.

11.8 AUTOCARES GRUPO BENIDORM S.L.U. and BENICONNECT S.L.U. shall not be in breach of these administrative terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these administrative terms and conditions arising from a Force Majeure Event.

11.9 In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience to other passengers.

11.10 – Private vehicles are from A to B.

As an added service Beniconnect will allow up to 4 stops on route – e.g) key collection/leaving deposits.

There will be a charge of 10 euros per stop and each stop MUST take no longer than a maximum of 10 minutes waiting time.

 

If a collection time goes over the 10 minutes waiting time then the vehicle will continue to take the party on to their accommodation and the 1 person arranging the key collection and/or deposit will have to make alternative arrangements for onward travel.

11.11 Should passengers inadvertently leave any belongings on one of the vehicles then they should contact the Beniconnect office immediately. Beniconnect will do everything possible to locate and return the article. However, should the item not be found then Beniconnect cannot take any resposibility for its loss.

 

12.00 Liability

12.1 We have a duty to select suppliers of transfer services using reasonable care and skill. We have no liability to you for the actual provision of the transfer services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred loss or damage as a result).

12.2 We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the website.

12.3 We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.

12.4 Our liability to each passenger, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of each passenger’s booking for the transfer services.

12.5 Nothing in these administrative terms and conditions excludes or limits: a) our liability to you for any death or personal injury resulting from our negligence; b) any of your other statutory rights as a consumer that cannot be excluded or limited

12.6 AUTOCARES GRUPO BENIDORM S.L.U. on behalf of the Supplier, is entitled to refuse any order placed by you. BENICONNECT S.L.U. does not guarantee to successfully allocate a Supplier to every booking request. In the event that BENICONNECT S.L.U. is unable to allocate your booking request to a Supplier, BENICONNECT S.L.U. will send an email to advise you of that fact. An alternative may be offered which may include additional charges.

 

  1. Complaints

If you experience a problem during your transfer or transfer arrangements, please inform the supplier. Since your booking is a contract between you and the relevant supplier they will have sole discretion in deciding how to deal with your complaint. Please refer to the booking conditions of the supplier for further details. The email address to write all complaint to is customerservice@beniconnect.com

 

  1. Travel Insurance

We consider travel insurance and “supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your journey.

 

  1. Severability

If any provision or part of a provision, of these administrative terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these administrative terms and conditions and the remainder of these administrative terms and conditions will apply as if the offending provision or part-provision had never been agreed.

 

  1. Assignment

You may not transfer any of your rights or obligations under these administrative terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these administrative terms and conditions without your prior written consent.

 

  1. Privacy

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or alternatively please refer to the website.

 

  1. Governing law and jurisdiction

These administrative terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Spanish law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Spanish courts.

 

  1. Flight Delays

If you arrive late due to a delayed aircraft, although every attempt will be made to provide your service given the minimum waiting time, you may on rare occasions have to wait until the next available service departs the airport as we cannot always hold back vehicles.

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Terms and conditions for activities

Please see below the particular terms and conditions of the service you wish to contract:

Paris (Seine river Cruise)

TERMS AND CONDITIONS

 

All images on this site, unless stated otherwise, belong to Compagnie des Bateaux-Mouches®

TERMS AND CONDITIONS

I. GENERAL PROVISIONS 

 

The running of the cruises as well as the services associated with them, in particular the catering and entertainment, are subject to the provisions of these general conditions of sale, except for special provisions contractually agreed upon with the customer or partner. The purpose of these general conditions of sale is to express all the rights and obligations of COMPAGNIE DES BATEAUX MOUCHES® and of the customer and/or service provider. These general conditions of sale take precedence over any general conditions of purchase which a customer and/or partner may invoke. COMPAGNIE DES BATEAUX MOUCHES® makes these general conditions of sale available on its website so that the customer and/or the partner can read them before making any reservation.

II. BOOKINGS

 

With regards to sightseeing tours, : tickets can be purchased online via the COMPAGNIE DES BATEAUX MOUCHES® website, or directly at the ticket offices located on the COMPAGNIE DES BATEAUX MOUCHES® site. Sightseeing tour tickets are neither exchangeable nor refundable. Electronic sightseeing tour tickets are valid for 2 years from the date they are produced by the website.
Sightseeing tour tickets are neither exchangeable nor refundable.
Electronic sightseeing tour tickets are valid for 2 years from the date they are produced on the website. .

Regarding restaurant cruises : , prior reservation is mandatory and can be made via the COMPAGNIE DES BATEAUX MOUCHES® website, by phone, in writing or in person at the COMPAGNIE DES BATEAUX MOUCHES® site.

Regarding private bookings : , prior reservation is mandatory and can be made in writing, by telephone or directly on the COMPAGNIE DES BATEAUX MOUCHES® website.

In all cases, tickets or documents relating to the service booked will be sent by email to customers.

In the event that the customer expressly requests that the tickets be sent by post, the postage and handling costs will be invoiced in addition to the price of the service.

All reservations must be made by customers who are at least 18 years old and can legally enter into a contract.

AllAAll reservations become effective upon full or partial payment for the service by the customer.

During special events, such as Valentine’s Day, Mother’s Day, 14 July (Bastille Day), 31 December, etc., reservations are required and full and immediate payment for the service is requested.

For these special events, tickets are not refundable or exchangeable and reservation deadlines may vary.

COMPAGNIE DES BATEAUX MOUCHES® reserves the right not to accept reservations for events where the electoral, political or religious nature is incompatible or may harm the image and common purpose of COMPAGNIE DES BATEAUX MOUCHES® or of the site. .

Any reservation constitutes acceptance of these terms. .

– For individual restaurant cruise reservations: :

Reservations become final after full payment of the amount for the service ordered.

Restaurant invitation cards are valid for 1 year from the date of purchase with no possibility of extension and/or reimbursement unless otherwise specified by COMPAGNIE DES BATEAUX MOUCHES®.

Vouchers are only accepted if they come from an intermediary approved by COMPAGNIE DES BATEAUX MOUCHES®.

Any cancellation made by the customer between 72 hours and 24 hours before the date of the event will be subject to a postponement, with the agreement of COMPAGNIE DES BATEAUX MOUCHES®, to a date within 6 months, depending on boat availability.

– For group restaurant cruise reservations (15+ people) :

For reservations made more than 30 days before the date of the event: : For reservations made 30 days before the date of the event, an optional cancellation period of 7 working days applies.

At the end of this optional cancellation period, payment of 50% of the total price of the service will be requested as a deposit .

The remaining balance must imperatively be paid 15 days before the event.

For reservations made less than 30 days before the event: Full payment for the reservation must be made 15 working days before the date of the event.

 

For groups of more than 15 people, a single fixed menu must be chosen by the customer no later than 7 days before the event; beyond this period, a single menu will be established by the COMPAGNIE DES BATEAUX MOUCHES® Chef. .

The exact number of guests must be confirmed to COMPAGNIE DES BATEAUX MOUCHES® at the latest 72 hours before the date of the event.

In the event of a decrease in the number of passengers after the reservation has been made, a refund will be made by COMPAGNIE DES BATEAUX MOUCHES® corresponding to the difference observed within the limit of 10% of the number of guests.

In the context of a private booking, the customer agrees, when making the reservation, to respect a minimum number of passengers.

Any increase in the number of passengers initially planned for the reservation will be subject to acceptance.

 

 

III. PRICES, BILLING & PAYMENT

 

 

 

– Prices

The prices mentioned by COMPAGNIE DES BATEAUX MOUCHES® are excluding and/or including taxes (according to the VAT in force on the day of the event), and are set on the basis of the pricing conditions applicable on the effective date of the event.

The price of services may be revised at any time without notice, in particular in the event of new taxes or charges and/or modification of current charges and/or taxes, which would automatically imply a price readjustment.

It is the customer’s responsibility to check that the price offered by COMPAGNIE DES BATEAUX MOUCHES® is suitable for them before confirming the reservation.

No dispute concerning the price of the service validated by the customer can be taken into consideration subsequently.

After validation of the booking by the customer, the price of the reservation will no longer be modifiable.

Additional benefits, services and hours not provided for when booking will result in additional invoicing.

During special events, such as Valentine’s Day, Mother’s Day, 14 July (Bastille Day), 31 December, etc., special prices and menus will be offered for both individuals and groups.

 

 

 

– Deferred billing for business partners.

Any deferred billing is subject to an express agreement from COMPAGNIE DES BATEAUX MOUCHES® who will inform the service provider of the special conditions that relate to this practice before any reservation is made. .

 

 

 

– Payment

Payment for the service can be made by cheque (exclusively using a bank domiciled in France and on presentation of a valid identity document), by bank transfer, in cash or by bank card. .

Payment by credit card is secured by the SystemPay protocol, thus making it possible to process secure online transactions. .

COMPAGNIE DES BATEAUX MOUCHES® cannot be held liable in the event of the fraudulent use of a bank card on its website. .

Any overdue payment, after a letter of formal notice has been sent, will be invoiced for overdue payment interest at the legal rate. .

In accordance with Article D. 441-5 of the Commercial Code, a lump sum compensation for recovery costs of €40 will be due automatically by all professionals in the event of overdue payment.

 

 

IV. CONDITIONS RELATING TO THE CANCELLATION OF RESERVATIONS

 

– Cancellation by the customer:

 

For individual restaurant cruise reservations (bookings for less than 15 people)

All cancellations must be sent in writing (letter/email) to COMPAGNIE DES BATEAUX MOUCHES® 72 hours before the date of the event.

If the cancellation is made less than 72 hours before the date of the event, no refund will be made by the COMPAGNIE DES BATEAUX MOUCHES®.

A postponement of the date may be proposed by COMPAGNIE DES BATEAUX MOUCHES® depending on availability within a maximum period of 6 months for a similar service. .

Any reservation not honoured will not be refunded and no postponement is possible. .

 

For group restaurant cruise reservations (15+ people)

All cancellations must be sent in writing (letter/email) to COMPAGNIE DES BATEAUX MOUCHES® at least 15 working days before the event.

If the cancellation occurs more than 45 days before the event, COMPAGNIE DES BATEAUX MOUCHES® will refund the customer 20% of the sums paid during the reservation.

If the cancellation occurs less than 45 days before the reservation but more than 16 days before the event, the deposits paid are definitively lost by the customer. .

If the cancellation occurs less than 15 days before the event, the full amount is due by the customer, and they cannot claim reimbursement for the service. .

In the latter case, the COMPAGNIE DES BATEAUX MOUCHES® offers the customer the possibility of benefiting from a credit note valid for 6 months. .

Regarding special dates, such as Valentine’s Day, Mother’s Day, 14 July (Bastille Day), 31 December, etc., no refunds will be made either for individual customers or for groups.

 

 

 

– Cancellation by Compagnie des Bateaux Mouches®

As cruises are subject to the rules of river navigation, the COMPAGNIE DES BATEAUX MOUCHES® reserves the right to determine whether the river can be navigated.

Cruises may be cancelled or modified at any time after the time of reservation, including on the day of scheduled departure, under application of the aforementioned rules, or in the case of bad weather that could endanger the safety of the people on board.

In the event of cancellation of the service due to a government decision, prefectural decree, natural disaster, bad weather or an event beyond the control of COMPAGNIE DES BATEAUX MOUCHES®, the latter will offer a credit for the amount of the initial service that is valid for 1 year.

In the event of partial cancellation of the service due to a technical and/or operational problem, a refund of 30% of the amount of the service will be made. ;

In the event of total cancellation of the service, a full refund of the service will be made by COMPAGNIE DES BATEAUX MOUCHES®

– – Right to retract :

 

Pursuant to Article L. 221-28, 12 ° of the Consumer Code, the Customer cannot exercise the right of withdrawal for the provision of catering services and leisure activities which must be provided on a date or at a fixed period.

V. REGULATIONS APPLICABLE TO CRUISES

 

 

The COMPAGNIE DES BATEAUX MOUCHES® cannot be held responsible or held by any compensation or reimbursement in the event of modification of the schedules, of the boat and/or of the duration of the cruise for cases of force majeure or ‘water conditions’ or because of instructions given by the authorities responsible for navigation.

If necessary, the itinerary may be modified without notice.

The passenger or complete group of passengers must arrive at the Bateaux-Mouches point of embarkation no later than 15 minutes before the scheduled departure time.

If the passenger or group of passengers arrive after the boat has departed, they will not be entitled to any refund or compensation.

As part of a private cruise, COMPAGNIE DES BATEAUX MOUCHES® reserves the right to reduce the cruise time by a period equivalent to any lateness on the customer’s part.

Each passenger must adhere strictly to the instructions given by the crew of the boat in the interest of safe navigation and order on board.

No animals are allowed on board the boat, with the exception of dogs accompanying visually impaired people.

No material considered dangerous by the crew is allowed on board the boats.

The COMPAGNIE DES BATEAUX MOUCHES® declines all responsibility in the event of theft or damage to clothing, hand luggage, equipment (cameras, mobile phones, etc.) of customers, whether on the pontoon or on boats, or to their vehicles parked in the carpark.

The COMPAGNIE DES BATEAUX MOUCHES® reserves the right to bill the customer for any material damage caused on board, either carried out by themselves or by a member of their group.

Correct dress and respectful behaviour are required around and inside the COMPAGNIE DES BATEAUX MOUCHES® site and during cruises.

It is forbidden for any passenger to enter the power unit, as well as in the cockpit and galley locations, without permission.

VI.  RESPONSIBILITIES – INSURANCE

 

Only persons holding a transport ticket (ticket, boarding pass, etc.) validly issued by the COMPAGNIE DES BATEAUX MOUCHES® may claim compensation.

The ‘COMPAGNIE DES BATEAUX MOUCHES®’ cannot be held liable for the consequences if any passenger fails to observe these General Terms and Conditions of Sale and the general and specific legal regulations in force, without prejudice to any damages that it may claim due to any harm suffered as a result of this non-observance.

The ‘COMPAGNIE DES BATEAUX MOUCHES®’ cannot be held liable for any damages to passengers during the cruise due to any the following causes: flash floods, storms, collision with another vessel that is fully or partially responsible for the accident, or any other unforeseeable event.

The COMPAGNIE DES BATEAUX MOUCHES® declines all responsibility in the event of loss or fall of any objects or in the event of damage caused to clothing, hand or customer equipment (mobile phone, camera, etc.)

The COMPAGNIE DES BATEAUX MOUCHES® cannot be held liable for customers unable to attend on the agreed dates and times for reasons unrelated to the actions of the company.

The COMPAGNIE DES BATEAUX MOUCHES® declares that it is insured with an insurance company for its civil operating liability.

VII.  INTELLECTUAL PROPERTY

COMPAGNIE DES BATEAUX MOUCHES® holds all intellectual property rights relating to the COMPAGNIE DES BATEAUX MOUCHES, LE CLUB, MADEMOISELLE MOUCHE and the www.bateaux-mouches.fr site and all sites associated with COMPAGNIE DES BATEAUX MOUCHES®. The customer is not authorised to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, the elements of the COMPAGNIE DES BATEAUX MOUCHES® site, without the express authorisation of the COMPAGNIE DES BATEAUX MOUCHES ®.

The retail of our event venues to general public is strictly forbidden. Failure to comply to this prohibition may incur the immediate cancellation of your event without any possible allowance or compensation.

VIII.  CONFIDENTIALITY

 

 

The COMPAGNIE DES BATEAUX MOUCHES® as well as the customer undertake to keep all information and documents that would be brought to their attention in the context of the performance of the service confidential. .

 

 

IX.  FORCE MAJEURE

 

 

The service may be cancelled by the customer and/or COMPAGNIE DES BATEAUX MOUCHES® in the event of force majeure such as explosion, attacks, fire, natural disaster, administrative constraint, etc. In this case, the deposits paid will be reimbursed by COMPAGNIE DES BATEAUX MOUCHES®, without the customer being able to claim any additional compensation.

 

 

X.  PERSONAL DATA

 

 

In accordance with the provisions of the Data Protection Act of 6 January 1978, the COMPAGNIE DES BATEAUX MOUCHES® implements the processing of personal data for the organisation, management and invoicing of its services.

All personal data (surname, first name, date of birth, address, telephone number, nationality, etc.) processed, collected and stored will have been previously transmitted voluntarily by the customer, and will be used by COMPAGNIE DES BATEAUX MOUCHES® for professional purposes only, allowing in particular the organisation of the service ordered, the management of the customer file, etc. .

Access to customers’ personal data is granted only to the people and departments of COMPAGNIE DES BATEAUX MOUCHES® with a view to ensuring the reserved service. .

The data collected is kept and archived for the period of time necessary for the purposes for which it was collected, in compliance with the legal requirements in this area. .

Pursuant to legal provisions, the Customer has the right to question, access, rectify and oppose for legitimate reasons any proceedings relating to all data concerning him or her. .

For any information, the customer can send a registered letter to the COMPAGNIE DES BATEAUX MOUCHES® located at Port de la Conférence / Pont de l’Alma, Right Bank – 75 008 Paris, or send an email to the following address: info@bateaux-mouches.fr indicating the subject of his or her request. .

The customer also has the right to lodge a complaint with the CNIL via its website. .

The COMPAGNIE DES BATEAUX MOUCHES® undertakes to guarantee the security and confidentiality of personal data communicated by the customer..

 

 

XI.  COMPLAINTS – MEDIATION

 

 

Any complaint regarding the service provided by the COMPAGNIE DES BATEAUX MOUCHES® must be sent by registered mail to the following address: COMPAGNIE DES BATEAUX-MOUCHES® – Port de la Conférence / Pont de l’Alma, Rive droite – 75 008 Paris . In accordance with Articles L. 611-1 et seq. And R. 612-1 et seq. of the Consumer Code, provision is made for any dispute of a contractual nature relating to the execution of the sales contract and/or the provision of services could not be resolved within the framework of a complaint previously lodged with our customer service, the customer can resort to mediation free of charge. The customer should contact the National Association of Mediators (ANM) either by mail by writing to 62 Rue Tiquetonne in Paris 2nd arrondisement: or by email by completing the online referral form at the following address www.anmconso.com. The customer can also visit the website of the European platform for online dispute resolution (www.economie.gouv.fr/mediation-conso) which also contains all the useful information in the event of a cross-border dispute.

 

 

XII.  CHANGES TO THE GT&C

 

 

These general conditions of sale are subject to change. The version applicable is that in force on the date that the document is signed.

 

 

XIII.  DISPUTES: APPLICABLE LAW AND COMPETENT JURISDICTIONS

 

 

Any dispute or litigation arising from the interpretation of these general terms and conditions and/or the performance of the services will be governed exclusively by French law. In the absence of an amicable solution, the case will be brought before the competent courts, specifying that in the context of a dispute with a customer registered with the RCS, the latter will be submitted to the Paris Commercial Court. In the absence of an amicable solution, the case will be brought before the competent courts, specifying that in the context of a dispute with a customer registered with the RCS, the latter will be submitted to the Paris Commercial Court. Regarding disputes with individuals, it is appropriate to apply Article R. 631-3 of the Consumer Code which provides that ‘The consumer can seize either one of the jurisdictions with territorial jurisdiction under the Code of civil procedure, that is to say the jurisdiction of the place where he or she was living at the time of the conclusion of the contract or of the occurrence of the harmful event. Payment specificities may exist for professionals; as such, it is advisable to contact the sales department of COMPAGNIE DES BATEAUX MOUCHES® which will explain the specific conditions applicable in this case.

Paris (Batobus)

Terms of sales and use

PART I – GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 1GENERAL PROVISIONS

1.1 THE PROVISION OF THE SERVICES IS SUBJECT TO THE STIPULATIONS HEREOF, COMPLEMENTED BY THE SPECIFIC TERMS AND CONDITIONS OF THE SERVICE. THESE TAKE PRECEDENCE OVER ALL TERMS AND CONDITIONS OF PURCHASE WHICH MAY BE SET AGAINST THEM AND EXPRESS THE ENTIRETY OF THE RIGHTS AND OBLIGATIONS OF THE PARTIES AND ARE INSEPARABLE, WHERE APPLICABLE, FROM THE “GENERAL TERMS AND CONDITIONS OF USE” SECTION BELOW FOR ANY BOOKING AND/OR ORDER PLACED VIA A WEBSITE OF THE SERVICE PROVIDER.

1.2 THE SERVICE PROVIDER RESERVES THE RIGHT TO NOT ACCEPT BOOKINGS FOR EVENTS OF WHICH THE ELECTORAL, POLITICAL OR RELIGIOUS NATURE IS INCOMPATIBLE WITH OR PREJUDICIAL TO THE IMAGE AND SHARED AIM OF THE SERVICE PROVIDER OR THE VENUE WHERE THE SERVICES ARE TO BE PROVIDED.

1.3 IF ANY ONE OF THE CLAUSES HEREOF (IN FULL OR IN PART) PROVES UNLAWFUL, INVALID OR INAPPLICABLE, THE OTHER PROVISIONS SHALL REMAIN IN FORCE.

1.4 THE FACT THAT THE PARTIES DO NOT EXERCISE THE RIGHTS RECOGNISED AS THEIRS PURSUANT HERETO MAY NOT IN ANY EVENT BE INTERPRETED AS A WAIVER OF THE ENFORCEMENT OF SAID RIGHTS.

1.5 THIS DOCUMENT IS WRITTEN IN FRENCH.

ARTICLE 2 – PRICES

PRICES ARE EXPRESSED IN EUROS, EXCLUSIVE OR INCLUSIVE OF TAX. PRICES CAN BE REVISED AT ANY TIME WITHOUT PRIOR NOTICE. THE PRICES INVOICED ARE THOSE IN FORCE ON THE DAY OF THE BOOKING. THEY ARE SUBJECT TO THE VAT RATES IN FORCE, APPLICABLE ON THE DAY OF THE SERVICE. ALL NEW TAXES OR CHARGES WHICH MAY BE CREATED, OR ANY CHANGE TO CURRENT CHARGES OR TAXES, SHALL AUTOMATICALLY ENTAIL THE ADJUSTMENT OF PRICES. PRICES MAY ALSO BE SUBJECT TO A DIFFERENTIATED PRICING POLICY BASED ON THE MANAGEMENT OF THE CAPACITIES AVAILABLE, AND MAY VARY AS A RESULT. IT IS FOR THE CUSTOMER TO ASSESS, BEFORE APPROVING THE BOOKING, WHETHER THE PRICE IS ACCEPTABLE. ANY CHALLENGE OVER PRICES AT A LATER DATE WILL BE DISREGARDED. THE PRICES OF SERVICES OTHER THAN THE MAIN SERVICES CANNOT BE AMENDED AFTER THE BOOKING.

ARTICLE 3 - BOOKING AND PAYMENT TERMS

3.1 THE SERVICE PROVIDER SHALL MAKE THESE GENERAL TERMS AND CONDITIONS AVAILABLE TO THE CUSTOMER ON ITS WEBSITE SO THAT THEY CAN READ THEM PRIOR TO ANY BOOKING.
BOOKINGS ARE MADE IN WRITING, BY EMAIL, TELEPHONE, MESSAGING SERVICE OR DIRECTLY ON THE SERVICE PROVIDER’S WEBSITE. TO MAKE A BOOKING, THE CUSTOMER MUST BE AT LEAST 18 YEARS OF AGE AND HAVE LEGAL CAPACITY TO ENTER INTO A CONTRACT.
ANY FRAUD IN BREACH OF THESE GENERAL PROVISIONS MAY RESULT IN REFUSAL BY THE SERVICE PROVIDER, AT ANY TIME, TO ALLOW ACCESS TO THE SERVICES.

3.2 ALL BOOKINGS ENTAIL ACCEPTANCE OF THESE TERMS AND CONDITIONS AND BECOME EFFECTIVE ON TOTAL OR PARTIAL PAYMENT BY THE CUSTOMER. A DEPOSIT OF 90% OF THE TOTAL AMOUNT OF THE SERVICE, OR 100% FOR ONLINE BOOKINGS, WILL BE REQUIRED. IN THE EVENT OF PART PAYMENT, THE BALANCE REMAINING DUE MUST BE PAID BY THE CUSTOMER ON THE DAY OF THE SERVICE.

3.3 THE EXACT NUMBER OF PARTICIPANTS MUST BE CONFIRMED IN WRITING AT THE LATEST 3 BUSINESS DAYS BEFORE THE DATE OF THE SERVICE. DURING THIS PERIOD OF MORE THAN SEVENTY-TWO (72) HOURS, THE CUSTOMER HAS THE OPTION OF REDUCING THE NUMBER OF PARTICIPANTS INDICATED AT THE TIME OF THE INITIAL BOOKING WITHIN A LIMIT OF 10% OR OF INCREASING THEIR NUMBER WITHIN THE LIMIT OF THE NUMBER OF PLACES AVAILABLE.

3.4 PAYMENT MAY BE MADE IN CASH (WITHIN THE MAXIMUM PERMITTED BY REGULATIONS), CHEQUE (DRAWN EXCLUSIVELY ON A BANK DOMICILED IN FRANCE), BANK CARD, WIRE TRANSFER OR ANY OTHER MEANS OF PAYMENT ACCEPTED BY THE SERVICE PROVIDER. CUSTOMERS WHO PAY BY BANK CARD UNDERTAKE TO USE ONLY A CARD OWNED BY THEM, IN PERSON. THE SERVICE PROVIDER CANNOT BE HELD LIABLE IN THE EVENT OF FRAUDULENT USE. THE CUSTOMER SHALL INDICATE THE NUMBER, VALIDITY DATE AND SECURITY CODE OF THEIR BANK CARD AT THE TIME OF PAYMENT.

REMOTE PAYMENT BY BANK CARD IS FULLY SECURED BY THE SSL PROTOCOL AND PROVIDED BY AN ORGANISATION SPECIALISING IN SECURE ONLINE TRANSACTIONS. BANK DATA ARE TRANSFERRED BY A SECURE LINK DIRECTLY TO THE WEBSITE OF SAID ORGANISATION. IN ANY EVENT, NON-AVAILABILITY OF THE ELECTRONIC PAYMENT SERVICE CANNOT UNDER ANY CIRCUMSTANCES RELEASE THE CUSTOMER FROM ITS OBLIGATION TO PAY FOR THE CHOSEN SERVICES.

3.5 ANY DELAY IN PAYMENT WILL, AFTER THE SENDING OF A LETTER OF FORMAL NOTICE, RESULT IN THE INVOICING OF LATE PAYMENT INTEREST EXCLUSIVE OF TAX, EQUIVALENT TO APPLICATION OF A RATE EQUAL TO THE RATE OF THE EUROPEAN CENTRAL BANK, INCREASED BY 10 POINTS. THESE PENALTIES WILL BE APPLIED FROM THE DUE DATE OF THE PRINCIPAL UP TO THE DATE OF ACTUAL PAYMENT IN FULL.

A FIXED INDEMNITY COMPENSATING RECOVERY COSTS OF €40 WILL BE AUTOMATICALLY DUE BY ALL PROFESSIONALS IN THE CASE OF ANY DELAY IN PAYMENT (ART. L. 441-5 OF THE FRENCH COMMERCIAL CODE).

3.6 ALL SERVICES AND OVERTIME NOT STIPULATED ORIGINALLY WILL BE THE SUBJECT OF ADDITIONAL INVOICING AFTER THE EVENT.

ARTICLE 4 CANCELLATION

4.1 ATTRIBUTABLE TO THE CUSTOMER
REFER TO ARTICLE 10- RIGHT OF WITHDRAWAL.

4.2 ATTRIBUTABLE TO THE SERVICE PROVIDER
REFER TO ARTICLE 9- FORCE MAJEURE.

ARTICLE 5 INTERNAL REGULATIONS

5.1 THE SERVICE PROVIDER WILL DO EVERYTHING IN ITS POWER TO ENSURE THAT THE SERVICES ARE PROVIDED IN ACCORDANCE WITH THE TERMS AND CONDITIONS PROVIDED FOR IN THE BOOKING.
UNDER NO CIRCUMSTANCES MAY THE NUMBER OF ATTENDEES PRESENT ON THE BOAT EXCEED THE CAPACITY ESTABLISHED FOR EACH BOAT.

5.2 ANY EQUIPMENT OR ITEMS WHICH MAY PROVE HAZARDOUS FOR CUSTOMERS OR THE SERVICE PROVIDER’S STAFF WILL BE REFUSED.

5.3 CORRECT DRESS AND RESPECTFUL BEHAVIOUR IN COMPLIANCE WITH THE SAFETY RULES ARE REQUIRED.

5.4 ANYONE IN BREACH OF THE ABOVE MAY BE REFUSED ACCESS OR BE REMOVED FROM THE VENUE WHERE THE SERVICE IS PROVIDED, WITHOUT THE OPTION OF BEING REFUNDED THE PRICE PAID, THE SERVICE PROVIDER ALSO RESERVING THE RIGHT TO TAKE ALL MEASURES THAT IT DEEMS APPROPRIATE.

ARTICLE 6 – CONFIDENTIALITY

THE PARTIES MUTUALLY UNDERTAKE TO MAINTAIN THE STRICTEST CONFIDENTIALITY IN RESPECT OF ALL DOCUMENTS AND INFORMATION THAT ARE BROUGHT TO THEIR ATTENTION IN RELATION TO THE PERFORMANCE OF THE SERVICES.

ARTICLE 7 – INTELLECTUAL PROPERTY

THE SERVICE PROVIDER IS OWNER OF ALL INTELLECTUAL PROPERTY RIGHTS RELATING TO THE BATOBUS TRADEMARK AND TO THE “WWW.BATOBUS.COM” WEBSITE.

ACCESSIBLE ELEMENTS, NOTABLY IN THE FORM OF TEXTS, PHOTOGRAPHS, IMAGES, ICONS AND SOUND, ARE ALSO PROTECTED BY INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS AND OTHER PRIVATE RIGHTS.
UNDER NO CIRCUMSTANCES MAY THE CUSTOMER REPRODUCE, REPRESENT, MODIFY, TRANSMIT, PUBLISH, ADAPT, ON ANY MEDIUM WHATSOEVER, USING ANY MEANS WHATSOEVER, OR USE IN ANY WAY WHATSOEVER, ALL OR PART OF THE SERVICE PROVIDER’S TRADEMARKS WITHOUT ITS PRIOR AUTHORISATION. ANY USE THAT HAS NOT BEEN AUTHORISED BEFOREHAND, ON ANY BASIS WHATSOEVER, OF ALL OR PART OF THE INFORMATION MAY BE THE SUBJECT OF ANY APPROPRIATE ACTION, INCLUDING AN ACTION FOR INFRINGEMENT.

ARTICLE 8 – LIABILITY AND INSURANCE

The Service Provider accepts no liability in the event of theft or damage caused to any kind of items or property (personal effects, hand luggage, equipment, etc.) belonging to the Customer or which are entrusted to it.

The Service Provider will invoice the Customer for any theft or damage to property or real property caused at the venue where the service is provided by the Customer or one of its attendees.

In the event of failure to fulfil its contractual obligations, the Service Provider may not reimburse more than 100% of the service ordered.

The Service Provider represents that it has taken out insurance with a reputedly solvent company covering its civil operating liability for up to 8 million euros, and notably in the event of food poisoning.

ARTICLE 9 – FORCE MAJEURE

The Service Provider or the Customer reserves the right to cancel a Service on the occurrence of a force majeure event (fire, explosion, terrorist attack, pandemic, natural disaster, administrative restrictions, etc.). In this case, the down payment possibly made will be refunded without the Customer being able to claim any additional compensation.

ARTICLE 10 RIGHT OF WITHDRAWAL

Under Article L. 221-28(12) of the French Consumer Code, the Customer may not exercise the right of withdrawal for the provision of catering services and leisure activities that must be supplied on a specified date or during a specified period.

ARTICLE 11 PERSONAL DATA

The Customer’s Personal Data are collected and processed in compliance with Act No. 78-17 of 6 January 1978 in force and Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. For more information, the Customer is invited to consult our Privacy Policy, available on our website https://www.batobus.com/fr/politique-de-confidentialite.

ARTICLE 12. RECEIPT OF NOTIFICATIONS AND NEWSLETTERS

The Customer may, at any time and free of charge, ask us to stop sending advertising or commercial offers by contacting us directly at sales.support.ssl@sodexo.com or via the unsubscribe link included in any offer we may send to the Customer by email. This objection is without prejudice to the legality of any mailings sent out before implementation of that objection. Under Article L. 223-2 of the French Consumer Code, the User is informed of their right to register, free of charge, to opt out of receiving marketing calls (www.bloctel.gouv.fr).

ARTICLE 13 – PROOF

It is expressly agreed that, barring an obvious error established by the Customer or by the Service Provider, the information stored in the latter’s information system has probative force. The information on computer or electronic media retained by the Service Provider constitutes evidence and, if it is produced as evidence in any contentious or other proceedings, it shall be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document that is produced, received or retained in writing.

ARTICLE 14 – COMPLAINTS

In the event of a complaint regarding the service, the Customer has the option of contacting the Service Provider by post at BATOBUS – Service Relation Client – Port de la Bourdonnais – 75007 PARIS – France or by email at reclamation.suggestion.fr@bateauxparisiens.com.

In the event of a dispute between the professional and the consumer, they shall make an effort to find an amicable solution. If an amicable solution is unable to be reached, the consumer has the option of referring the matter free of charge to the professional’s consumer ombudsman, i.e. the European Ombudsman Association (AME CONSO), within one year of the written complaint sent to said professional. The matter should be referred to the consumer ombudsman:

– either by completing the relevant form provided on the AME CONSO website: www.mediationconso-ame.com ;

– or by sending a letter to AME CONSO, 197 boulevard Saint-Germain – 75007 Paris, France.

This provision regarding referral to the Ombudsman does not apply to legal entities.

ARTICLE 15 APPLICABLE LAW – DISPUTES

This contract is governed by French law. It must be implemented and interpreted in compliance with this law.
In the event of any dispute, the Customer is first to contact the Service Provider to find an amicable solution.
Customers are advised that they may, in any event, make use of conventional mediation, including with the Consumer Mediation Commission or with existing sector-based mediation bodies or any alternative dispute resolution method (such as conciliation) in the event of any dispute. If an amicable agreement is not reached, the case will be brought before the competent courts; for the avoidance of doubt, the time limits for the initiation of legal proceedings continue to run during the period when an amicable solution is sought. In the event of any dispute or challenge, the French courts alone will have jurisdiction and French laws alone will apply. Disputes arising with our customers registered on the Trade and Companies Register (RCS) will be submitted to the Commercial Court of Paris.
All of the above clauses will be respected in full by each party.

Translated into English for information purposes only. In the event of a dispute, the French version shall take precedence.
202301_2

Paris (Hop-on Hop-off Bus)

1. TERMS OF SALE

The Services provided by Big Bus include the provision of sightseeing tours by passenger-carrying vehicles, passenger-carrying riverboats and guided tours on foot.

1.1 E-TICKETS

If you purchase tickets on the Platforms, you will have your tickets delivered to you by way of E-ticket or SMS if you have selected to receive your ticket via SMS, which will contain a QR code for scanning. You will need to print the E-ticket and bring the printed copy with you to present to a member of Big Bus staff at your preferred boarding point. Please note that Big Bus does not offer physical tickets via the Platforms.

1.2 E-TICKET REDEMPTION

If you have an E-ticket, you must bring the printed E-ticket, or show the SMS link with E-ticket visible from your phone, along with the credit card used to make the purchase as proof of ID. You should present your E-ticket to a Big Bus uniformed member of staff, at the preferred boarding point. The member of staff will exchange the E-ticket for a valid ticket to travel.

Big Bus reserves the right to refuse any E-tickets presented without the credit card used to make the purchase.

1.3 TICKETS TO TRAVEL

You should keep your ticket safe as replacements will not be issued. You must show or purchase your ticket as you board. The ticket remains the property of Big Bus and must be produced for inspection and, if requested to do so, be surrendered upon demand to an authorised Big Bus official. You will not be permitted to use any Big Bus Service without a valid ticket for the entire journey that you wish to make.

1.4 TICKET VALIDITY

The ticket entitles you to use the purchased services during Big Bus Tours operational hours on the date (and/or) time stated on the ticket, commencing from the time you first board the service (or, in the case of a Night Tour, the Night Tour service only). When the ticket expires, you must either leave the service at the next available opportunity or purchase another ticket. Tickets do not guarantee travel on a specific service or at a specific time. If you purchase a ticket that can be used across multiple days, you must use it on consecutive days. Changes to bookings are made at the discretion of Big Bus Tours Ltd. All change requests must be made in writing to a member of the Big Bus Tours customer service team via Live Chat (accessible via the red chat button on the lower right of the screen on www.bigbustours.com or via the free Big Bus Tours app). Refunds are not applicable where ticket prices have decreased due to promotions, or where the date/time selected is cheaper.

1.5 LOST TICKETS

You must keep your ticket safe. If you are found travelling without a valid ticket, you will be charged the full ticket price for a replacement ticket.

1.6 CHILDREN

Child tickets are available for children aged from 4-12 years. Children must be accompanied by an adult at all times. Children under 4 may travel for free if accompanied by a dedicated adult (1 adult: 1 child) as long as the child does not occupy a seat to the exclusion of a fare-paying passenger.

1.7 DEPARTURE POINTS AND TIMES

Big Bus endeavours to provide departure points and times for the service which are as accurate as possible. However, Big Bus reserves the right to vary such departure points and times without notice, as circumstances require.

1.8 TOUR ROUTE

Big Bus reserves the right to deviate from the route of a service in the event of marches, parades or where reasonably prudent to do so in the light of circumstances beyond Big Bus’s control.

1.9 BUSES AND BUS SAFETY

While Big Bus endeavours to operate its famous open-top double-decker buses, it reserves the right to operate closed-top double-decker buses from time to time, especially in bad weather.

During busy times, seating cannot be guaranteed on either deck.

Big Bus reserves the right to refuse access to travel on a particular departure should circumstances be deemed to compromise tour safety.

For safety reasons, all customers on the upper deck of a bus are required to remain seated while the bus is in motion.

1.10 RIVERBOATS

Sightseeing tours by riverboat, where relevant, are provided by a contracted third party. These terms and conditions shall apply whilst you are travelling on a riverboat tour, where it is included by the ticket issued by Big Bus.

1.11 PRICING AND PROMOTIONAL OFFERS

Prices relating to the Services can be found on the relevant pricing page of the Platforms. All prices are inclusive of applicable local taxes. Big Bus reserves the right to alter the prices of any Services immediately and without notice.

Big Bus may from time to time offer discounts or promotional offers, with or without a discount or promotional code. Discounts with codes are usually only valid for one transaction and, once the code is used, it will be deactivated and will no longer be valid. Big Bus does not bear any responsibility or liability for discounts or promotional offers published on external websites and reserves the right to withdraw any discounts and promotional offers at any time without notice.

1.12 REFUNDS

In the event that Big Bus is unable to provide a Service throughout the period of the validity of your ticket through circumstances within its control, you shall be entitled to a full or partial refund of the price of your ticket. Any application for a refund must be made in writing to infoparis@bigbustours.com. Please scan and attach your ticket to your email. However, Big Bus shall not be in breach of these terms and conditions, nor shall it be liable, for delay in performing, or failure to perform, any of the Services if such delay or failure results from events, circumstances or causes beyond its reasonable control.

1.13 ACCIDENT OR LOSS

Please take care of all personal property. Big Bus will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by Big Bus, in which case its liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.

1.14 ALCOHOL

The consumption of alcohol is prohibited on the Services at all times.

1.15 TICKET AGENTS

Where a ticket is purchased from one of Big Bus’s ticket agents, any query regarding the ticket purchase or refund request must be referred to the ticket agent who sold the ticket.

1.16 IMAGES

You hereby acknowledge that Big Bus may take photographs on board any of the Services and you consent, for the purposes of the Data Protection Act 1998 and any other relevant legislation, law or regulation, to any such photographs which include images of you being used in Big Bus’s marketing and promotional materials, including on the Platforms. Big Bus will endeavour not to use photographs in which a single individual is present and prominently featured without obtaining that individual’s consent. Any images contained on the Platforms are for illustrative purposes only.

1.17 CUSTOMER CONDUCT

Big Bus may at its discretion require any person to alight from a Service if it deems his/her conduct offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and Big Bus shall have no further liability in this regard.

1.18 FEEDBACK

If you have any feedback on the Services or the Platforms, please email: infoparis@bigbustours.com.

2. TERMS OF USE

2.1 CHANGES TO THE PLATFORMS

Big Bus reserves the right, at its discretion, to change, modify, add to, or remove portions of these terms and conditions at any time and to restrict access to any areas of the Platforms at any time, without notice or liability. Big Bus suggests that you check these terms and conditions periodically for changes. If you use the Platforms after changes are posted to this section, you accept the changed terms and conditions.

2.2 LIABILITY

By using any of the Platforms, you acknowledge and agree that the use of the Platforms is at your own risk and to the extent permissible by applicable law, in no circumstances, including (but not limited to) negligence, shall Big Bus be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use, any of the Platforms or any material linked to any of the Platforms (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if Big Bus has been advised of the possibility of such damage. In addition, no liability can be accepted by Big Bus in respect of any changes made to the content of any of the Platforms by unauthorised third parties. All express or implied warranties or representations are excluded to the fullest extent permissible by law.

Any software which is downloadable from any of the Platforms is downloaded at your own risk.

Nothing in these terms and conditions affects your statutory rights. Nothing in these terms and conditions excludes Big Bus’s liability for:

death or personal injury arising from Big Bus’s negligence;
fraud or fraudulent misrepresentation; or
any other loss or damage which cannot be excluded or limited under applicable law.
2.3 PLATFORM AVAILABILITY

To the extent permitted by applicable law, Big Bus does not warrant that any of the Platforms will be available at any time or that your access to any of the Platforms will be uninterrupted, timely, error free or free from viruses or other harmful components. If any of the Platforms are unavailable, please report this by e-mailing infoparis@bigbustours.com and Big Bus will attempt to correct the fault as soon as Big Bus reasonably can. You are responsible for obtaining and maintaining all equipment, services, and other materials that you need to access this website and for ensuring that you have adequate anti-virus protection installed on the equipment used to access this website.

2.4 INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property in the Platforms and all rights in any information which appears in any of the Platforms (including the screen displays, the content, the text, graphics and look and feel of any of the Platforms) belongs to Big Bus or its licensors. All trademarks, service marks, company names or logos are the property of their respective holders. Any use by you of these marks, names and logos may constitute an infringement of the holders’ rights. Big Bus does not warrant that the Platforms do not infringe any intellectual property rights of third parties.

Your use of any intellectual property displayed on or relating to the Platforms, except as provided in these terms and conditions, is strictly prohibited. Big Bus will aggressively enforce its intellectual property rights to the fullest extent of the law. Nothing relating to the Platforms should be construed as granting any licence or right in or to any trademarks, service marks or trade dress of Big Bus or any other intellectual property owned by any member of Big Bus group.

You may print off one copy, and may download extracts, of any page(s) from the Platforms for your personal use and you may draw the attention of others to content posted on the Platforms.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Big Bus’s status (and that of any identified contributors) as the authors of content on the Platforms must always be acknowledged.

You must not use any part of the content on the Platforms for commercial purposes without obtaining a licence to do so from Big Bus or its licensors.

If you print off, copy or download any part of the Platforms in breach of these terms of use, your right to use them will cease immediately and you must, at Big Bus’s option, return or destroy any copies of the materials you have made.

2.5 THIRD PARTY SITES

Big Bus is not responsible for the content of any other sites that are linked to or from any of the Platforms and Big Bus excludes all warranties and all liability for any loss or damage you incur as a result of your use of such sites.

2.6 LINKING CONDITIONS FOR SITES

You may not link to any applicable Platform unless you have obtained the prior written consent of Big Bus. If you have obtained consent, you must comply with the following conditions:

you must only link to the homepage of this website (http://www.bigbustours.com/). Linking to other content within the relevant Platform is prohibited without Big Bus’s express written permission;
the text of the link must read either “Big Bus Tours” or “www.BigBusTours.com”. You may not use any Big Bus logo or graphic as part of the link without Big Bus’s prior written consent;
the link and surrounding content on the linking site must not: (a) falsely represent or misrepresent any relationship between the linking site and Big Bus; (b) portray Big Bus, or its products or services, in a false, misleading, derogatory or otherwise offensive manner, or in a way which damages or is likely to damage the reputation of Big Bus; or (c) alter the layout, content, look or feel of the relevant Platform; and
you must not establish a link to a Platform where such link is not owned by you.
Big Bus assumes no responsibility for the content of websites linked on the Platforms. Such links should not be interpreted as an endorsement by Big Bus of those linked websites. Big Bus will not be liable for any loss or damage that may arise from your use of them.

2.7 ACCEPTABLE USE

You must not use any of the Platforms for any unlawful, improper or illegal purpose or activity. Furthermore, you must not use any of the Platforms in a way which causes or may cause:

damage to the reputation of Big Bus;
any of the Platforms, or the services offered through any of the Platforms, to be interrupted, damaged or impaired;
a virus or malicious code to be introduced into any part of any Platform;
offence or detriment to any other person who uses any of the Platforms;
Big Bus, you or any other user of any of the Platforms to be in breach of any applicable law or regulation; or
detriment to any person who supplies services to Big Bus in connection with any of the Platforms.
You are prohibited from:

modifying, translating, decomposing, decompiling, reverse engineering, disassembling or otherwise attempting to gain access to the source code of all or any part of any Platform;
creating derivative works from any part of any Platform; or
copying any part of any Platform (including any related documentation) or making commercial use of, leasing, charging, selling, publishing, sub-licensing, distributing, assigning or otherwise transferring any part of any Platform.
2.8 UPLOADING CONTENT

Whenever you make use of a feature that allows you to upload content to the Platforms, or to make contact with other users of the Platforms, you must comply with the content standards set out above in the “Acceptable Use” section.

You warrant that any such contribution does comply with those standards, and you will be liable to Big Bus for any breach of that warranty. This means you will be responsible for any loss or damage Big Bus suffers as a result of your breach of warranty.

Any content you upload to the Platforms will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant Big Bus a limited licence to use, store and copy that content and to distribute and make it available to third parties. As such, you grant to Big Bus a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display your content in connection with the Services across different media, including the Platforms.

Big Bus also has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to this website constitutes a violation of their intellectual property rights, or of their right to privacy.

Big Bus will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Platforms.

Big Bus has the right to remove any posting you make on the Platforms if, in its opinion, your post does not comply with the content standards set out above in the “Acceptable Use” section.

The views expressed by other users on the Platforms do not represent Big Bus’s views or values.

You are solely responsible for securing and backing up your content.

2.9 SEVERABILITY

If any part of these terms and conditions is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms and conditions. These terms and conditions shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties’ intent. Any such invalid or unenforceable part or parts shall be severable from these terms and conditions, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.

2.10 PRIORITY OF LAWS

In the event that any part of these terms and conditions at any time conflicts with the laws of a jurisdiction in which you use the Services or the Platforms, the laws of that jurisdiction shall prevail but only to the extent of such conflict.

2.11 ASSIGNMENT

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

2.12 GOVERNING LAW

These terms and conditions are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.

3. TERMS RELATING TO THE APP

The following additional terms apply to your use of the App. The App is a free to download resource for customers of Big Bus. It has been developed to help you get the most from your hop-on, hop-off sightseeing experience.

3.1 INFORMATION ACCURACY

Big Bus Tours endeavours to ensure that the information contained within the App is accurate at the time of download, but accuracy cannot be guaranteed. If using an interactive map that was downloaded on a previous day, please click on the ‘Update’ tab to ensure you have the latest version available. You are solely responsible for installing updates to the App when such updates are made available to you by Big Bus. You acknowledge that your use of the App may be adversely affected if you fail to update the App when prompted and Big Bus accepts no liability whatsoever in the event you fail to do so.

3.2 TIMINGS AND PRICES

Times and prices listed within the App are provided as a guide only. Big Bus cannot be held responsible for changes to the opening times or prices of third party visitor attractions. Big Bus reserves the right to vary tour times without notice, as circumstances require.

3.3 ROUTE CHANGES

Big Bus reserves the right to deviate from the routes and stops indicated within the App when it is reasonably prudent to do so.

3.4 TICKETS

To access the Big Bus buses, you must be in possession of a valid ticket. Possession of the App does not constitute a ticket or provide access to the tour.

3.5 SAFETY

For safety reasons, customers are required to remain seated on the upper deck while the bus is in motion. Whether on or off a bus or riverboat, please only consult the App only when it is safe to do so.

3.6 REFUNDS AND LIABILITIES

The App has been developed as a customer aid and is provided in good faith. The details included within the App cannot be guaranteed. Big Bus will not be held liable for any problem that arises because of inaccurate information contained within the App. If in any doubt about the information contained within the App, please consult a member of Big Bus staff for clarification.

3.7 DATA DOWNLOADS

Each interactive map requires a data download of approximately 10mb (but each download may be a greater or lesser amount of data). To minimize data costs, it is recommended to download the interactive maps when a wireless connection is accessible. Once the interactive map is downloaded, no further data exchange is required unless you choose to access the Google/Apple map function. You are responsible for the payment of any charges incurred as a result of your use of any App, including charges imposed by your mobile service provider (including any data charges).

3.8 FEEDBACK

If you have any feedback on the App, please email: app@bigbustours.com.

AFNETWORKING
Copyright © 2011 Gowalla (http://gowalla.com/)

Licenced under the MIT Licence.

SSZIPARCHIVE
Copyright © 2010-2011 Sam Soffes

Licenced under the MIT Licence.

REACHABILITY
Copyright © 2011, Tony Million. All rights reserved.

Licenced under the Simplified BSD Licence

Unless required by applicable law or agreed to in writing, software distributed under the Simplified BSD Licence is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the Simplified BSD Licence for the specific language governing permissions and limitations under the Simplified BSD License.

MIT LICENCE
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

SIMPLIFIED BSD LICENSE
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

COVID ACKNOWLEDGMENT:
By using the services and platforms (in the absence of any negligence or other breach of duty by us or any omission by us or anyone on our behalf), you affirmatively acknowledge and agree you understand the risks associated with the services and platforms, including the risk of any infection of covid-19 (coronavirus), which is a highly communicable virus that can cause severe illness and sometimes death in those who contract it.

Big Bus strictly prohibits any person from using the services who (1) has tested positive for covid-19 within the 14 days preceding the use of services, (2) has been advised by a healthcare provider to self-isolate as a result a positive (or presumed positive) covid-19 diagnosis or exposure to a person with a positive (or presumed positive) covid-19 diagnosis, or (3) is exhibiting any symptoms of covid-19 (which can include fever, cough, shortness of breath or difficult breathing, chills, repeated shaking, muscle pain, headache, sore throat, new loss of taste or smell). By using the services, you expressly agree you have not tested positive for covid-19 during the 14 days prior to your use of the services, have not been advised by a healthcare provider to self-isolate, and are not exhibiting any symptoms of covid-19.

By using the services (in the absence of any negligence or other breach of duty by us or anyone acting on our behalf), you hereby assume the risk, on behalf of yourself and any others over which you have authority (including any minor children or other dependents), of any and all losses and damages, including but not limited to injury or illness for you or those for which you have authority (including any minor children or other dependents), or those with whom you come into contact. On your own behalf and on behalf of anyone who may have rights through you, you hereby release, waive and forever discharge, big bus, its officers, employees, contractors, agents and assigns of and from any and all claims and liabilities (to the extent that these are not caused by any negligence or other breach of duty by us) that may arise from your use of the services. You will not sue or bring any such claims, on your own behalf or on behalf of any other person, in connection with any injury, accident, illness or other damages or losses suffered by you or anyone who may obtain legal rights in connection with you.

4. FRENCH JURISDICTION-SPECIFIC TERMS

1. According to French Law n° 78-17 dated January, 6th 1978; you have the right to access and rectify personal data which you communicated in using the Platforms (Site or App). If you wish to do so, please contact: infoparis@bigbustours.com.

2. You asre not granted the 14-day withdrawal period offered by French Consumer Code because the Platform only provides entertainment/leisure Services on a particular date or according to a defined time period, (articles L121-21 to L121-21-8 of French Code de la consommation)

3. According to French Transportation and Insurance Regulations, tickets received from Big Bus uniformed staff (after exchange from your E-ticket, QR code or SMS) must always be kept in possession of the traveller.

Thank you for using our Services and Platforms.

© Big Bus Tours Limited 2017. All rights reserved.

Last Updated: April 2017

Paris (Arc de Triomph)

GENERAL TERMS AND CONDITIONS OF THE ONLINE TICKET OFFICE OF THE CENTRE DES MONUMENTS NATIONAUX

PREAMBLE

The present general terms and conditions of sale (hereinafter the “General Terms and Conditions of Sale” or “GTCS”) are applicable to all purchases made for visits to monuments managed by the CENTRE DES MONUMENTS NATIONAUX, a public administrative body under the supervision of the MINISTRY OF CULTURE AND COMMUNICATION, and with offices at Hôtel de Sully, 62 rue Saint-Antoine, 75186 Paris Cedex 04 (hereinafter referred to as the “CMN”), via the online ticket office at the following address:

http://ticket.monuments-nationaux.fr (hereinafter referred to as the “Website”).

The Customer is invited to carefully read the present General Terms and Conditions of Sale which aim to set down the contractual relations between him/herself and the CMN, as well as the conditions applicable to the advance purchase of tickets.

On confirming the order via the Website a definitive contract is established implying the unreserved acceptance by the Customer of all the GTCS and which the Customer acknowledges he/she is aware of prior to validating his/her purchase.

The applicable General Terms and Conditions of Sale are those in force on the date of purchase of the Ticket. The CMN reserves the right to adjust or modify them at any time.

1 – Definitions

All terms defined below are used in the following sense:

  • “Ticket”: refers to the entry ticket to visit a monument managed by the Centre des Monuments Nationaux, regardless of how it was issued and its medium, purchased by the Customer on the Website. Ticket prices are available on the Website. The applicable price is the price in force for the monument in question on the day of the order.
  • “Combined Ticket”: refers to an entry ticket that gives admission to several monuments.
  • “Customer”: refers to any person making a purchase of a Ticket on the Website and who accepted the General Terms and Conditions of Sale as set down in section 2 below.
  • “General Terms and Conditions of Sale”: refer to these general conditions, the purpose of which is to define the conditions of purchase and use of Tickets.
  • “Price regulations”: refer to the price regulations of the Centre des Monuments Nationaux in force on the date of the purchase of the Ticket.

2 – Purchase conditions

*Purchase procedure:
The customer creates a customer account in the online ticket space of the CMN website: http://ticket.monuments-nationaux.fr

The Customer chooses the number of Tickets they wish to purchase within the limit of ten (10) per price and per monument.

Each ticket entitles the customer one entry for one person to the monument defined on the Ticket, with the exception of Combined Tickets.

*Ticket Prices
The price of the Tickets is indicated in Euros. The total price is mentioned on the Ticket, inclusive of all taxes.

The applicable price is the price in force on the day of purchase. The price regulations are accessible on the CMN website (http://www.monuments-nationaux.fr). The CMN reserves the right to adjust or modify the prices at any time.

The Customer cannot make any claim in cases where the price paid may be different from the one in force on the day of the visit in the event of a modification of the price regulations having occurred.

*Free tickets and discounts
Free tickets and discounts are described in the Price Regulations and are available online on our website (http://www.monuments-nationaux.fr) in the “Terms and Conditions of free tickets” section.

Free or discounted Tickets are not routinely offered for sale on the CMN website.

To obtain a Ticket at a price not offered on the Website, the Customer must go to the cash desk of the monument in question and provide supporting documentation.

The purchase of a full price ticket on the CMN website entails renunciation by the eligible Customer to the free ticket or discounted price.

*Payment
Online payment is made exclusively by Visa, MasterCard, Eurocard or JCB credit card.

After checking the order and accepting the General Terms and Conditions of Sale in the above-mentioned conditions, the Customer is redirected to a secure payment server on which he/she performs the online payment by inputting their bank card references, which includes the number, the date of expiry and the security code featured on the back of the card.

The amount of the order is debited from the Customer’s bank account as soon as final confirmation of the transaction is performed on the Website.

In the event of rejection of payment by the payment centre, the transaction is automatically cancelled.

All purchases are firm and final, no cancellation or modification by the customer is possible once payment has been confirmed.

On completion of the order, the Customer receives a purchase confirmation email and a payment confirmation email (transaction proof), sent automatically by the secure payment system. The payment confirmation email is not a ticket and does not allow access to the monument.

3 – Cancellation – refund

Under the provisions of Article L.221-28 of the Consumer Code, any purchase is final and cannot give rise to withdrawal.

Tickets cannot be reissued, exchanged or refunded, notably in the event of loss or theft.

In case of loss or theft of a ticket or in case of a ticket being duplicated, only the first person who presents such a ticket is deemed to be the legitimate holder of the ticket and can access the monument in question.

The CMN may be required to restrict hours or close the monument in question.

In this event and to the extent that the Customer can justify his/her inability to return at a later date, the face value price of the Ticket paid by the customer, excluding commission, shall be refunded by the Centre des Monuments Nationaux to the exclusion of any other compensation or indemnity whatsoever.

In these conditions, the refund is made upon written request by the person concerned specifying the date on which he/she could not visit the monument, accompanied by any supporting documents and upon presentation of a Bank Account Details and the Ticket in question. Before any refund, the Ticket will be invalidated by the CMN.

This request must be made within a month of the date of the visit. No refunds will be made at monument locations.

 This request must be sent by email to: demandes.remboursement@monuments-nationaux.fr.

The CMN shall not be held liable in case of any force majeure event that disrupts the smooth running of the visit to the monument and that may result in total or partial closure of the monument to the public since Tickets do not provide access for any specific visiting day.

4 – Distribution of tickets

Tickets are attached to the purchase confirmation email (PDF) and can also be downloaded by the Customer to his/her personal account accessible from the Website.

To be valid, the Ticket must:

  • Either be fully printed in one (1) copy on white A4 paper blank on both front and back. Good print quality is required. Partially printed, soiled, damaged or illegible Tickets are not accepted and considered as invalid. To check correct print quality, the Customer must ensure that the information on the Ticket and the barcode is clearly legible. In no case may Tickets be printed on-site on the day of the visit.
  • Or be displayed on a digital medium (smartphone, tablet, etc.). The transmitted barcode(s) must be presented on the screen during the check. In no case can access to a telephone or internet network be guaranteed.

The printout of the confirmation page or purchase confirmation email sent by the CMN to the Customer is not a Ticket. This document can in no event be used as a Ticket or provide access to the monument in question.

5 – Conditions of use of the tickets

The Visitor with their ticket goes to the monument reception desk at the checkpoint. Access will be provided in the order of arrival of visitors with a Ticket.

Only Tickets with a barcode are valid for access to the monument.

All Tickets are systematically controlled at the entrance to the monument. This control is performed by reading the barcode on the Ticket.

6 – Personal data

More information

7 – Force majeure

The responsibility of the CMN cannot be enforced if the non-execution or delay in the execution of one of its obligations described in these general terms and conditions of sale results from a case of force majeure. As such, force majeure means any unforeseeable, unavoidable and external event within the meaning of article 1218 of the Civil Code.

8 – Contact

For any information or enquiries, the Customer can send an email to: cmn@getaticket.com.